Mary Katherine Marafie
Harpers Ferry
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
26
26
years of professional experience
Work History
Operation Manager
United Time General Trading & Contracting Co.
05.2012 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Manager
Berlitz Language Institute-Kuwait
01.1998 - 12.2012
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Franchise Development Manager
Kuwait Int'l Franchise Co.
01.2002 - 12.2010
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
Associate of Arts - Business Administration And Management
Prince George's Community College
Upper Marlboro, MD09.1980
Skills
- Project Development
- Staff Training
- Employee Relations
- Business Administration
- Customer Relationship Management
- Management
Timeline
Operation Manager
United Time General Trading & Contracting Co.
05.2012 - Current
Franchise Development Manager
Kuwait Int'l Franchise Co.
01.2002 - 12.2010
Manager
Berlitz Language Institute-Kuwait
01.1998 - 12.2012
Associate of Arts - Business Administration And Management
Prince George's Community College
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