Summary
Overview
Work History
Education
Skills
Education Experience
Leadership Experience
Timeline
Generic

MARY KATHRYN GRILLO

Fort Walton Beach

Summary

Experienced professional with a strong skill set and a dedication to continuous learning. Proven ability to connect with others and thrive in collaborative environments. Demonstrated proficiency in following directions. Seeking a position to contribute to the success of an employer.

Overview

3
3
years of professional experience

Work History

Cashier

Mcguire’s Gift Shop
02.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved efficiency, organized checkout area for optimal workflow.

Sales Associate

Bath and Body Works
10.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.

Cashier/Assistant Manager

Dollar Tree
08.2022 - 06.2024
  • Responsible for cash intake and bank transport, customer satisfaction, recovery, stocking, training new employees, store cleanliness and safety
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Built positive relationships with customers to increase repeat business.
  • Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
  • Collaborated with store manager to develop promotional strategies that boosted sales revenue.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

High School -

Alma Bryant High School
Irvington, AL
02.2025

Skills

  • Timely
  • Punctual
  • Organized
  • Trustworthy
  • Cash handling
  • Customer service excellence
  • Written and verbal communication
  • Payment processing
  • Product knowledge
  • Refunds and exchanges
  • Merchandise restocking
  • POS systems
  • Attention to detail
  • Loss prevention
  • Payment posting
  • Spirit, wine, and beer expertise
  • Clear communication

Education Experience

  • Alma Bryant High School, 14001 Hurricane Blvd, Irvington, AL, 36544, Almabryanths.com
  • Cashier/Assistant Manager, Dollar Tree, 08/01/22, Present, Responsible for cash intake and bank transport, Customer satisfaction, Recovery, Stocking, Training new employees, Store cleanliness and safety
  • Office Assistant, Pelican Bay Properties, 08/01/19, 08/01/22, Answering phones, Directing customers, Delivering documents, Filing, Receiving and data entry

Leadership Experience

Delegate and guide employees through store policy, regulations, scheduling and customer courtesy

Timeline

Cashier

Mcguire’s Gift Shop
02.2025 - Current

Sales Associate

Bath and Body Works
10.2024 - 01.2025

Cashier/Assistant Manager

Dollar Tree
08.2022 - 06.2024

High School -

Alma Bryant High School

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MARY KATHRYN GRILLO