Summary
Overview
Work History
Education
Skills
Timeline
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Mary Kate McCray

Tacoma,WA

Summary

A user experience professional with 4+ years of experience in UX and 8+ years of experience in content writing, development, and strategy. Established UX writing as a discipline for Victoria's Secret & Co. University of Washington Human-Centered Design and Engineering 2024 masters graduate.

Overview

5
5
years of professional experience

Work History

Content Designer

Charter Communications
04.2022 - Current
  • Collaborate with UX design and research to create user-friendly tools for internal customer-services applications.
  • Leverage UX and market research insights to optimize user experiences through written and visual content.
  • Partner with business, customer operations, marketing, and other content designers to create consistent content strategy throughout the AgentOS application.
  • Brainstorm and design low and high-fidelity designs in Figma as part of an interdisciplinary product team.
  • Help manage and tackle projects through a Jira intake process.

UX Designer and Researcher

Microsoft Whiteboard
01.2023 - 06.2023
  • Created a design proposal to improve the Microsoft Whiteboard tool for graduate Capstone project.
  • Executed discovery and validation user research, including 20+ user interviews and usability tests.
  • Utilized interaction design principles to design and prototype high-fidelity design solutions in Figma.

UX Writer

Victoria's Secret & Co.
03.2021 - 04.2022
  • Collaborated closely with UX strategy, research, and design to create content for Bra Fit Quiz and Collective Loyalty program.
  • Partnered closely with bra design, merchandise, marketing, and SEO teams to improve the user experience of Victoria's Secret and Pink's websites and native applications.
  • Established UX writing office hours to support the work of 12+ UX designers and researchers.
  • Helped guide the UX strategy for the Collective Loyalty program, including the in-store and online experiences.

UX Researcher

Airtable
01.2021 - 03.2022
  • Developed a user-research plan to usability test Airtable's onboarding experience for a student project.
  • Recruited and moderated 8 usability testing sessions.
  • Presented key findings to the Airtable UX team.

Marketing Coordinator

Firstech LLC
03.2019 - 03.2021
  • Supervised the work of a marketing associate and graphic designer.
  • Planned and executed SEO and social media marketing strategies that resulted in a 20% increase in website traffic.
  • Devised content strategy to effectively engage target audiences.
  • Conducted user research to gather discovery insights to help build and launch a new mobile application for ride-sharing security.
  • Managed budget allocation and resources to maximize marketing ROI.
  • Wrote content for Firstech's websites and mobile applications and conducted quarterly content audits to identify improvements.

Education

Master of Science - Human-Centered Design And Engineering

University of Washington
Seattle, WA
06.2024

No Degree - User-Centered Design Certification

University of Washington
Seattle, WA
06.2021

Bachelor of Arts - English And Sociology

University of Mobile
Mobile, AL
05.2016

Skills

  • Content Design
  • UX Design
  • UX Research
  • Interaction Design
  • Figma
  • Collaboration
  • Prototyping

Timeline

UX Designer and Researcher

Microsoft Whiteboard
01.2023 - 06.2023

Content Designer

Charter Communications
04.2022 - Current

UX Writer

Victoria's Secret & Co.
03.2021 - 04.2022

UX Researcher

Airtable
01.2021 - 03.2022

Marketing Coordinator

Firstech LLC
03.2019 - 03.2021

Master of Science - Human-Centered Design And Engineering

University of Washington

No Degree - User-Centered Design Certification

University of Washington

Bachelor of Arts - English And Sociology

University of Mobile

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Mary Kate McCray