Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
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Mary Kay McGillicuddy

Estes Park,CO

Summary

With a proven track record at Mustang Mountain Coaster, I excel in cross-functional team management and customer relations, enhancing team performance and customer loyalty significantly. Skilled in multitasking and adaptability, I consistently lead teams to exceed operational goals through strategic training and conflict resolution, showcasing professionalism and reliability in high-pressure environments.

Overview

22
22
years of professional experience

Work History

Manager/Crew Member

Mustang Mountain Coaster
Estes Park, CO
05.2022 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day. Secure and safe protocol for balancing cash box and daily deposits.

Volunteer Coordinator

Independent Contractor, Town of Estes Park
Estes Park, CO
11.2021 - Current
  • Maintained records of volunteering hours worked by each individual.
  • Evaluated feedback from volunteers regarding their experience working with the organization.
  • Communicated regularly with volunteers, assisting with issues and questions.
  • Liaised with department heads to assess volunteer needs and align resources effectively.
  • Ensured compliance with all organizational policies and procedures, including safety protocols and proper legal waivers for positions.

Laborer

R.M. Improvement L.L.C.
Estes Park, CO
04.2020 - 05.2023
  • Worked with team members to ensure efficient workflow throughout the day.
  • Operated a variety of hand and power tools to complete tasks such as sawing, drilling, hammering, and excavating.
  • Measured dimensions for foundations or other structures prior to pouring concrete or erecting walls.
  • Built forms for pouring concrete foundations and slabs.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.

Sales Associate

Estes Park Rent All
Estes Park, CO
04.2019 - 03.2020
  • Provided accurate information about products, prices and services.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Developed trusting relationships with customers by making personal connections to encourage repeat business,

Cashier

Mountain Dew Liquor
Estes Park, CO
01.2018 - 04.2019
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Rental Insructor

Estes Park Atv Rentals
Estes Park, CO
05.2018 - 10.2018
  • Properly educated large groups on the proper operating/handling techniques of machines, as well as how to navigate the trail systems via paper maps.
  • Assessed risk such as drivers too nervous to operate machines, drivers under the influence unable to operate machines in a safe or legal manner.
  • Transported ATVS/UTVS via large truck and trailers to and from staging location, ran "tracker runs" in order to ensure every customer came back safely, performed rescue missions by fixing flat tires, recovering wrecked vehicles after customers were brought back safely.
  • Worked efficiently with my team to learn all the skills needed to educate customers, fix mechanical issues, and maintain team rapport.

Delivery Driver

Pizza Hut
Firestone, CO
01.2017 - 01.2018
  • Maintained accurate records of goods delivered and collected payments as required. Cash safety protocols as per company safety guidelines.
  • Adhered to all applicable traffic laws while driving delivery vehicle, properly maintained vehicle and keep clean and sanitary.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Transported and safely delivered items to prevent damage or loss.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Sales Clerk

True Value Hardware Store
Estes Park, CO
01.2015 - 01.2018
  • Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
  • Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
  • Adhered to company guidelines for cash register operations including proper opening and closing procedures.

Stay-at-home Mom

Self Employed Web
Estes Park, CO
01.2005 - 01.2015
  • Prioritized and organized tasks to efficiently accomplish goals, often multitasking.
  • Provided support and guidance to "colleagues" to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • I often had side gigs such as housekeeping for private homeowners, babysitting other children, and a couple network marketing company ventures. I created an educational environment for my kids and those I babysat.
  • Of all the difficult jobs I've worked over the years, including construction, meat packing plants, and factory work, this was the most challenging yet the most rewarding "job" I ever worked.

Shift Manager/Key Holder

McDonald's Restaurant
Estes Park, CO
01.2003 - 01.2005
  • Provided training on store policies, procedures, and standards to new hires and existing staff.
  • Resolved customer complaints promptly and professionally.
  • Managed shift operations by delegating tasks among team members in order to maximize efficiency.
  • Performed regular audits of the store's security systems and safety protocols, including daily shift drawer balancing, safe counts and bank deposits
  • Created daily reports on store sales, operational expenses, payroll costs.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.

Education

GED -

Ottumwa High School
Ottumwa, IA
05-2002

Skills

  • Verbal and written communication
  • Cross-functional team management
  • Multitasking Abilities
  • Performance reviewing
  • Team building
  • Adaptability
  • Schedule oversight
  • Conflict Resolution
  • Reliability
  • Customer Relations
  • Employee Training
  • Professionalism

Affiliations

  • Highly creative and artistic, often engaging in various media to create my masterpeices, including facepainting, acrylic canvas paintings, jewelry making, creating high-grade skincare products.
  • Ive recently dicovered a love for kayaking, and I've loved the water all my life and swim almost daily.
  • I LOVE being outdoors, especially in remote areas, I walk almost daily, and can often be found in the sunshine if I go missing.
  • I am committed to my health, I research healthy livng practices , take a multitude of vitamins and supplements, generally get adequate excercise, and eat fairly healthy.
  • I read daily and can typically read a 300 page book in a day or so. When I am watching tv, it is usually documentaries, or movies that make you think.

Languages

English
Native/ Bilingual
Spanish
Limited
American Sign Language
Limited

Accomplishments

  • 4 Years JROTC, perseverance award
  • 3 years Career Academy, Construction-based high school course
  • Honor Roll

References

References available upon request.

Timeline

Manager/Crew Member

Mustang Mountain Coaster
05.2022 - Current

Volunteer Coordinator

Independent Contractor, Town of Estes Park
11.2021 - Current

Laborer

R.M. Improvement L.L.C.
04.2020 - 05.2023

Sales Associate

Estes Park Rent All
04.2019 - 03.2020

Rental Insructor

Estes Park Atv Rentals
05.2018 - 10.2018

Cashier

Mountain Dew Liquor
01.2018 - 04.2019

Delivery Driver

Pizza Hut
01.2017 - 01.2018

Sales Clerk

True Value Hardware Store
01.2015 - 01.2018

Stay-at-home Mom

Self Employed Web
01.2005 - 01.2015

Shift Manager/Key Holder

McDonald's Restaurant
01.2003 - 01.2005

GED -

Ottumwa High School

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Mary Kay McGillicuddy