Mary Kristina Johnson
Mount Sterling,KY
Summary
Dynamic leader with a proven track record at Sterling Family Dental Care, enhancing operational efficiency and staff development. Expert in workflow optimization and curriculum design, I've significantly improved practice management and educational outcomes. Skilled in technical writing and motivational techniques, I excel in creating high-performance teams and innovative solutions.
Overview
27
27
years of professional experience
Work History
Practice Manager of Operations
Sterling Family Dental Care
Mount Sterling, KY
08.2005 - Current
- Developed and implemented policies and procedures to ensure compliance with applicable laws and regulations.
- Created a system for tracking patient appointments, billing information, medical records, insurance claims and other administrative tasks.
- Trained staff on new processes and technologies related to practice management operations.
- Resolved customer complaints in an efficient manner while maintaining high levels of customer service satisfaction.
- Coordinated the daily activities of front office personnel, including scheduling appointments and managing patient flow.
- Monitored financial performance of the practice and identified areas for improvement in cost reduction or revenue growth.
- Implemented strategies to improve efficiency of workflow processes within the practice.
- Conducted regular staff meetings to discuss upcoming projects, initiatives, goals and objectives of the organization.
- Developed a system for tracking inventory levels of supplies used by the practice as well as ordering additional items as needed.
- Maintained up-to-date knowledge of changes in healthcare regulations at both state and federal levels.
- Managed budgeting process for the practice including forecasting expenses, monitoring income statements, developing annual budgets.
- Created and implemented policies and procedures for effective practice management.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Communicated with patients with compassion while keeping medical information private.
- Complied with OSHA and HIPAA regulations.
- Motivated staff by offering direction and providing constructive feedback.
- Consulted with clinicians to develop business strategy.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Explained policies, procedures and services to patients.
- Maintained records management system to process personnel information and produce reports.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Elementary School Teacher
Montgomery County Public Schools
Mount Sterling, KY
08.1999 - 05.2000
- Developed and implemented lesson plans to meet the needs of a diverse student population.
- Created classroom environment that was conducive to learning, including establishing rules and procedures.
- Assessed students' progress through formal and informal tests, quizzes, assignments, and observations.
Elementary School Teacher
Bath County Board Of Education
Owingsville, Kentucky
08.1997 - 05.1999
- Developed and implemented lesson plans to meet the needs of a diverse student population.
- Created classroom environment that was conducive to learning, including establishing rules and procedures.
- Assessed students' progress through formal and informal tests, quizzes, assignments, and observations.
Education
Master of Arts - Reading Specialist
Morehead State University
Morehead, KY12-2012
Bachelor of Arts - Elementary Education
Morehead State University
Morehead, KY05-1996
Skills
- Operational Efficiency
- Staff Development
- Workflow Optimization
- Business Analysis
- Writing tutoring
- Writing assessments
- Motivational Techniques
- Curriculum Design
- Clear Communication
- Technical Writing
- Essay Writing
- Editing proficiency
- Composition writing
- Progress Reporting
- Skills Development
- Lesson Planning
- Educational feedback
Timeline
Practice Manager of Operations
Sterling Family Dental Care
08.2005 - Current
Elementary School Teacher
Montgomery County Public Schools
08.1999 - 05.2000
Elementary School Teacher
Bath County Board Of Education
08.1997 - 05.1999
Master of Arts - Reading Specialist
Morehead State University
Bachelor of Arts - Elementary Education
Morehead State University
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