MARY L. BROWN
Beaverton,OR
Summary
Driven by a results-focused approach, I leveraged my property sales experience and social media marketing skills at New Pearl District Properties, LLC, to enhance profitability and streamline operations. My leadership fostered high-performing teams through effective recruitment and training, significantly improving customer satisfaction and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Real estate professional with extensive experience in brokerage management, known for high standards and results-driven approach. Notable for developing innovative solutions that drive business growth and client satisfaction. Recognized for exceptional team collaboration and ability to adapt to changing market conditions, ensuring consistent performance and reliability. Proficient in market analysis, client relations, and strategic planning.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Principal/Managing Broker
New Pearl District Properties, LLC
04.2018 - Current
- Facilitated seamless transaction processes, coordinating with mortgage brokers, attorneys, inspectors, and other key stakeholders.
- Handled complex real estate transactions with professionalism, resolving disputes amicably to maintain positive working relationships among all parties involved.
- Mentored new agents through hands-on training programs focused on industry best practices and ethical standards compliance.
- Organized successful open house events showcasing properties to potential buyers and generating interest in listings.
- Increased profitability by streamlining property management processes and implementing cost-saving measures.
- Monitored local real estate trends, adjusting sales tactics accordingly for continued success in a competitive market.
- Conducted comprehensive market analyses for accurate property valuations and informed decisionmaking.
Manager/Owner
Care With Compassions Adult Foster Homes
02.2002 - 05.2008
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Associate of Science - Healthcare Business Administration
Concordia University
Portland, OR06-1995
Skills
- Recruitment and hiring
- Training and coaching
- Social Media Marketing
- Staff Development
- Negotiation expertise
- Documentation abilities
- Relationship Management
- Real estate knowledge
- Business Growth
- Buyer vetting
- Markets research
- Customer Service
- Problem-Solving
- Time Management
Certification
- [Oregon Principal Broker] [Oregon State Real Estate Agency] 2007/7
Timeline
Principal/Managing Broker
New Pearl District Properties, LLC
04.2018 - Current
Manager/Owner
Care With Compassions Adult Foster Homes
02.2002 - 05.2008
Associate of Science - Healthcare Business Administration
Concordia University
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