Marylandi Marte
New York
Summary
Adept at steering high-paced kitchen environments, I enhanced customer satisfaction and reduced food waste significantly at Barclays Center. My leadership, underscored by robust training and strategic planning skills, fostered team efficiency and quality control, marking me as a goal-oriented supervisor with a keen eye for detail and process improvement.
Overview
14
14
years of professional experience
Work History
Supervisor
Ravens Stadium Baltimore
06.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
- Developed kitchen staff through training, disciplinary action, and performance reviews
Supervisor
Music Fest Bethlehem PA
07.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
- Developed kitchen staff through training, disciplinary action, and performance reviews
Lead Cook
Barclays Center Crown Club
05.2021 - Current
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cleaning Technician
Urban Corporations
03.2021 - 08.2024
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
- Increased efficiency with proper usage of industrial cleaning equipment and chemicals.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Emptied trashcans and transported waste to collection areas.
Supervisor
US Open ACIS Restaurant Group
06.2021 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Customer Service Sales Representative
Thomas Ventures
06.2011 - 05.2021
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex problems
Education
Bachelor Of Communication Studies - Commutation
Autonomous University of Santo Domingo
Santo Domingo, Dominican RepublicSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Complex Problem-solving
- Strategic planning
- Inventory control
- Processes and procedures
- Schedule development
- Policy enforcement
- Conflict resolution
- Quality control
- Risk management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Supervisor
Ravens Stadium Baltimore
06.2024 - Current
Supervisor
Music Fest Bethlehem PA
07.2023 - Current
Supervisor
US Open ACIS Restaurant Group
06.2021 - 08.2022
Lead Cook
Barclays Center Crown Club
05.2021 - Current
Cleaning Technician
Urban Corporations
03.2021 - 08.2024
Customer Service Sales Representative
Thomas Ventures
06.2011 - 05.2021
Bachelor Of Communication Studies - Commutation
Autonomous University of Santo Domingo
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