Mary Lee James
Chicago,IL
Summary
Dynamic individual with hands-on experience in event management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
Work History
Member Resource Coordinator
American Osteopathic Association
10.2023 - Current
- Optimized resource allocation by assessing project requirements and assigning appropriate personnel.
- Successfully managed tight deadlines by skillfully balancing limited timeframes against available human capital while still achieving quality results.
- Advocated for staff members, helping to identify and resolve conflicts.
- Reduced project delays by proactively identifying potential bottlenecks in resource availability and addressing them promptly.
- Developed effective rapport-building strategies with internal teams which led to proactive communication regarding anticipated changes in demand or supply.
Senior Tour Coordinator
Redfin
12.2020 - Current
- Enhanced communication and active listening skills through multiple sources of outreach methods and CRM software.
- Fostered a positive work environment among team members by promoting collaboration and open communication lines.
- Streamlined booking processes for increased efficiency in tour coordination.
- Engaged positively and knowledgeably as a liaison between agents, sellers, buyers, and showing offices.
Lounge Manager
Swissport
02.2020 - 05.2021
- Promoted a smooth and high service-focused operation in which the satisfaction of all guests was paramount by maintaining a clean, inviting, and comfortable atmosphere in the lounge area.
- Maximized customer service by training staff, overseeing operations, and resolving issues. Ensured efficient quality control for ordering, purchasing, and delivery of all lounge items.
Exhibitor & Group Analyst/Group Sales Agent
OnPeak
12.2017 - 01.2020
- Charged with capturing and retaining clients, data analysis, and forecasting based on client/company needs. Met with new and existing customers to discuss and ascertain needs, review current services, tailor solutions and close deals.
- Secured valuable leads for business development by proactively networking with event attendees.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed multiple accounts simultaneously, ensuring timely follow-ups and excellent customer service.
- Maintained accurate records of all transactions, updating CRM software regularly for efficient information management. Generated reports detailing findings and recommendations.
Reservations Agent
Dana Hotel & Spa
03.2017 - 12.2017
- Assisted the Director of Revenue with payment routing, securing deposits, processing refunds/commissions, and preparing daily and weekly forecast reports.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately. Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and creating marketing promotional packages.
Night Audit Supervisor/Front Desk Agent
Starwood Hotels & Resorts Worldwide, Inc
10.2016 - 03.2017
- Assisted guests with after-hours check-ins and check-outs, providing a welcoming atmosphere while managing inventory levels during overnight hours, tracking usage patterns to inform purchasing decisions and ensure adequate stock was available for guest use at all times.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies and directed inventory management.
- Generated and printed daily financial reports to track hotel performance.
- Acted as manager on duty during overnight shift 3 times per week.
Call Center Supervisor of Student Financial Services
Roosevelt University
12.2016 - 02.2017
Restaurant/Catering Manager/Food Service Worker
City Colleges of Chicago - Washburne Enterprises
05.2012 - 10.2016
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations. Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Hired and trained both permanent and temporary staff members. Managed staff schedules and maintained adequate coverage for all shifts. Handled payment collection and payroll of 32 employees.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Negotiated with vendors for cost-effective procurement of supplies.
Intern
Sikia Restaurant
08.2014 - 12.2014
Retail/Housewares
Eataly Chicago
12.2013 - 05.2014
Line Cook
Roosevelt Dining Services
08.2013 - 08.2013
Prep Cook/Line Cook
Macy's Walnut Room
10.2011 - 01.2012
Education
Associate of Arts in Psychology -
City Colleges of Chicago-Harold Washington College
Chicago, IL05.2021
Master of Science in Hospitality & Tourism - Executive Hospitality Tourism Management
Roosevelt University
Chicago, IL05.2019
Bachelor of Science in Hospitality & Tourism - M.I.C.E.
Roosevelt University
Chicago, IL05.2017
Associate of Applied Science in Culinary Arts -
City Colleges of Chicago-Kennedy-King College
Chicago, IL12.2014
Skills
- Active Listening
- Excellent Communication
- Multitasking Abilities
- Time Management
- Documentation and Recordkeeping
- Adaptability and Flexibility
- Problem-solving aptitude
- Analytical and Critical Thinking
- Strategic Planning
- Project Management
Technicalacumen
- Office 365
- Oracle
- Google Suite
- Lightspeed
- POS
Timeline
Member Resource Coordinator
American Osteopathic Association
10.2023 - Current
Senior Tour Coordinator
Redfin
12.2020 - Current
Lounge Manager
Swissport
02.2020 - 05.2021
Exhibitor & Group Analyst/Group Sales Agent
OnPeak
12.2017 - 01.2020
Reservations Agent
Dana Hotel & Spa
03.2017 - 12.2017
Call Center Supervisor of Student Financial Services
Roosevelt University
12.2016 - 02.2017
Night Audit Supervisor/Front Desk Agent
Starwood Hotels & Resorts Worldwide, Inc
10.2016 - 03.2017
Intern
Sikia Restaurant
08.2014 - 12.2014
Retail/Housewares
Eataly Chicago
12.2013 - 05.2014
Line Cook
Roosevelt Dining Services
08.2013 - 08.2013
Restaurant/Catering Manager/Food Service Worker
City Colleges of Chicago - Washburne Enterprises
05.2012 - 10.2016
Prep Cook/Line Cook
Macy's Walnut Room
10.2011 - 01.2012
Associate of Arts in Psychology -
City Colleges of Chicago-Harold Washington College
Master of Science in Hospitality & Tourism - Executive Hospitality Tourism Management
Roosevelt University
Bachelor of Science in Hospitality & Tourism - M.I.C.E.
Roosevelt University
Associate of Applied Science in Culinary Arts -
City Colleges of Chicago-Kennedy-King College
Similar Profiles
Velma ParksVelma Parks
Customer Service Coordinator (CME) at American Osteopathic AssociationCustomer Service Coordinator (CME) at American Osteopathic Association
Victoria Ortiz-FolinoVictoria Ortiz-Folino
Manager, Member and Client Services at American Osteopathic AssociationManager, Member and Client Services at American Osteopathic Association
Kate SokolKate Sokol
Public Relations Intern at Florida Osteopathic Medical AssociationPublic Relations Intern at Florida Osteopathic Medical Association