Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Marylee Kuchta

Marylee Kuchta

Louisville,KY

Summary

Seeking a career in a role as a Project Manager, Business Analyst or Account Manager, where I can apply my interpersonal & leadership skills to find solutions to problems. I have led and managed teams in business operations and projects alike. My greatest strength is patience, which drives my ability to find solutions to problems, whether that means troubleshooting software, locating reporting errors, documenting complex processes or building trust and rapport with others. My greatest weakness is a lack of experience in using "name brand" software resources utilized by companies, which I see in job descriptions, like Azure, Jira, Salesforce, Microsoft Project etc., as in my current and former roles, proprietary software is and was used; however, being a resourceful person, I would default to Excel or use other software for ways they were not intended to accomplish goals.

Recently, after studying for 4 weeks, I passed the CAPM exam, earning a Certified Associate in Project Management certification. The ideal role would allow me to obtain more project management hours so that I can obtain a PMP certification. Although I have 9 years experience in managing self-led projects, either in the course of managing a growing business or in the course of improving processes in other roles, project timelines overlapped, making some project hours ineligible to be counted per The Project Management Institute's guidelines for applicable project hours. I have also recently completed a course for using Microsoft Excel for Project Management, in which I learned how to use charts and graphs to create a project dashboard in Excel. I am currently taking another course to learn how to use Microsoft Project to further my ability to apply Project Management knowledge and strengthen my skillset.

Overview

15
15
years of professional experience

Work History

Customer Resolution Specialist

Computershare
Louisville, KY
06.2021 - Current
  • Educate domestic and international customers on internal and external process compliance, explain complex technical terms
  • Address customer complaints and mitigate dissatisfaction by employing timely and on-point solutions
  • Work with team remotely using Microsoft Teams & email communications
  • Document customer correspondence in CRM to track requests, problems and solutions
  • Perform account maintenance such as address updates, plan election changes & terminations, document fulfillment; troubleshoot access issues, and carry out range of routine actions
  • Demonstrated excellent communication skills in resolving product and consumer complaints, managing 30-50 calls daily, depending on demand

Systems Operator II

Churchill Downs Inc, United Tote
Louisville, KY
11.2017 - 07.2021
  • Improved naming conventions for reporting needs on 5 different system to reduce risk of configuration issues
  • Conceptualized processes with management, vendors and customers to improve efficiencies in deliverables and improve accuracy for communications
  • Advised management on daily workflow and reporting needs for various customers and agencies during company reorganization
  • Analyzed financial & transaction data to provide resolutions to transaction discrepancies with data modeling tools
  • Conducted research in order to comply with and understand contracts, statutes, regulations and laws in different states, regions and counties to accurately configure system requirements
  • Worked with cross functional teams to test and upgrade application software
  • Won business case approvals to implement 3 internal projects from 2019-2020 to create new processes and procedures
  • Developed & implemented processes to minimize exceptions for key client by 50%
  • Planned & executed an overhaul of communications process and plan for managing special events such as the Kentucky Derby, Belmont & Preakness
  • Overhauled and standardized naming conventions for servers, ports, events & tracks on 5 reporting systems to make ad hoc reporting easier, minimize rework and errors and maximize efficiency of operators
  • Troubleshoot, escalate and record issues using Service Desk tool and publish known issues to Team Track Change Request tool & company Wiki
  • Documented customer correspondence in CRM to track requests, problems and solutions
  • Coordinated work with other US based operations, vendors and clients internationally

Owner/Manager

Stay, Play! Doggie Daycare/Kuchta Enterprises LLC
Louisville, KY
10.2007 - 08.2017
  • Founded award winning pet care B2C retail services organization
  • Collaborated with ad agencies, customers and employees to define market and achieve growth
  • Managed day-to-day business operations
  • Documented processes, procedures and iterations used for operations, financial & HR management
  • Delivered 20% average sales growth through multi-channel distribution during life of business
  • Managed award winning pet services retail business in client facing role
  • Managed 10 employees and 40+ clients daily, for 3 different business segments
  • Created and maintained documents pertaining operational processes and procedures
  • Processed payroll for employees and contractors
  • Processed all payables and receivables
  • Coordinated project work with employees, contractors and vendors to carry out projects in course of business growth
  • Estimated project costs and monitored expenditures to remain within preset budgets

Education

Associate of Science - Business Administration

University of Louisville
Louisville, KY
12.2009

Skills

  • Business Development & Management & Operations
  • Account Management
  • Document Management/Technical Writing & Review
  • Budgeting and Cash Flow Management
  • Application Support Configuration & Analysis
  • Content Management
  • Public speaking
  • Technical and customer service & support

Certification

ITIL Foundation Certification in IT Service Management

Six Sigma Yellow Belt Certification

Certified Associate in Project Management

Timeline

Customer Resolution Specialist

Computershare
06.2021 - Current

Systems Operator II

Churchill Downs Inc, United Tote
11.2017 - 07.2021

Owner/Manager

Stay, Play! Doggie Daycare/Kuchta Enterprises LLC
10.2007 - 08.2017

Associate of Science - Business Administration

University of Louisville
Marylee Kuchta