Marylin Martinez
Willimantic,CT
Summary
Highly skilled Certified Ophthalmic Assistant with extensive experience at Southeast Connecticut Eye Care, LLC, adept in surgical assisting and visual field testing. Demonstrated ability to enhance patient satisfaction and clinic efficiency through exceptional communication and organizational skills. Proven track record in improving treatment outcomes and patient care with a strong foundation in ophthalmic terminology and a proactive approach to professional development. Background on sales and office work with managerial skills.
Overview
22
22
years of professional experience
Work History
Certified Ophthalmic Assistant
Southeast Connecticut Eye Care, LLC
09.2019 - Current
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Documented patient medical history and information utilizing See-View, Athena with commitment to accuracy.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Streamlined workflow in a fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
- Supported practice growth through exceptional customer service, fostering long-term relationships with patients and their families.
- Participated in continuing education programs to stay current on industry advancements and best practices in ophthalmic assistance.
- Enhanced clinic efficiency with accurate maintenance of patient records and scheduling appointments.
- Enhanced patient comfort during procedures by providing clear instructions and compassionate support throughout their visit.
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
- Collaborated with multidisciplinary teams to provide comprehensive eye care for patients with complex needs.
- Increased patient satisfaction by addressing concerns and answering inquiries regarding eye health and procedures.
- Improved patient experience by efficiently conducting preliminary eye examinations and diagnostic tests.
- Assisted in emergency situations by performing first aid measures within the scope of certification until further medical assistance arrived.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Performed critical measurements for surgical cases, contributing to favorable outcomes in vision correction procedures.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation on behalf of patients.
- Contributed to the successful treatment of eye conditions by administering prescribed medications under the supervision of an ophthalmologist.
- Educated patients on proper contact lens care and usage, promoting optimal eye health over time.
- Aided visually impaired patients by recommending appropriate low-vision aids based on their specific needs and abilities.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Identified issues during preliminary exam and addressed concerns with physician.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured and recorded visual acuity and color vision testing.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
Ophthalmology Surgical Coordinator
Southeast Connecticut Eye Care, LLC
09.2019 - Current
- Acted as a liaison between the ophthalmology department and other medical specialties, fostering cross-disciplinary collaboration for comprehensive patient care.
- Assisted in implementing new surgical technologies, resulting in increased efficiency and improved patient outcomes.
- Managed patients'' pre-operative requirements, reducing cancellations and rescheduling instances.
- Monitored inventory levels of surgical supplies, proactively ordering necessities before shortages occurred.
- Participated in quality improvement initiatives aimed at enhancing overall efficiency within the ophthalmology department.
- Contributed to meeting financial objectives by diligently monitoring expenses related to surgical procedures.
- Streamlined the surgical booking process for improved time management and resource allocation.
- Facilitated seamless communication between medical staff, administrative personnel, and patients for a well-coordinated surgical experience.
- Leveraged expertise in electronic health records systems to accurately document all aspects of patients'' surgical journeys.
- Handled sensitive patient information with discretion, adhering strictly to HIPAA guidelines.
- Maintained comprehensive surgical database, ensuring accurate record-keeping and easy access to essential information.
- Collaborated with surgeons to ensure accurate and timely case prioritization and scheduling.
- Provided exceptional patient care by addressing concerns, answering questions, and offering emotional support throughout the surgical process.
- Enhanced patient satisfaction by efficiently scheduling and coordinating ophthalmology surgeries.
- Supported post-operative care coordination efforts including follow-up appointments and additional treatment plans as needed.
- Developed strong relationships with vendors to secure competitive pricing for supplies and equipment.
- Ensured compliance with industry standards, maintaining up-to-date knowledge of regulations related to ophthalmic surgery coordination.
- Reduced surgery wait times by optimizing scheduling procedures based on surgeon availability and urgency of cases.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Educated patients about surgeries and provided treatment plan documentation.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Checked patients in and out and collected payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for 3-physicians at opthalmology medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
Customer Service Representative Office Lead
Spectrum
05.2008 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and backed up other customer service managers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Patient Care Technician
Windham Hospital
06.2002 - 05.2008
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Assisted nursing staff with medical procedures to support patient care plans.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Collected and documented patient information to aid in accurate medical record keeping.
- Supported patients' daily living activities, improving their hospital stay experience.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Facilitated patient mobility and recovery with guided exercises and ambulation support.
- Fostered clean and hygienic environment, reducing risk of infections.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Delivered high-quality care to all patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
High School Diploma -
Windham High School
Windham, CT06.1993
Skills
- Ophthalmic Terminology
- Surgical Assisting
- Visual field testing
- Motivation and Initiative
- Office work
- Sales
- Team Management and Team Work
Languages
Spanish
Native or Bilingual
Timeline
Certified Ophthalmic Assistant
Southeast Connecticut Eye Care, LLC
09.2019 - Current
Ophthalmology Surgical Coordinator
Southeast Connecticut Eye Care, LLC
09.2019 - Current
Customer Service Representative Office Lead
Spectrum
05.2008 - 09.2018
Patient Care Technician
Windham Hospital
06.2002 - 05.2008
High School Diploma -
Windham High School
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