Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Hi, I’m
Marylis Bell
Cayce,South Carolina
Summary
Overview
6
years of professional experience
Work History
Connexus
Team Leader
11.2021 - Current
Job overview
- Collected, arranged, and input information into database system.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Established team priorities, maintained schedules and monitored performance..
- Developed and updated tracking spreadsheets for process monitoring and reporting
DoorDashCayce, SC
Delivery Driver
02.2021 - Current
Job overview
- Managed customer inquiries and complaints in polite and professional manner
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution
- Determined quickest and safest routes for delivery by using effective planning and organizational skills
- Maintained upbeat, positive attitude in busy, customer-focused environment
GRAND VILLAPalm Coast, FL
HOUSEKEEPER
04.2021 - 06.2021
Job overview
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items
- Keep storage areas and carts well-stocked, clean, and tidy
- Dust and polish furniture and equipment.
C3 ConnectTampa, FL
Customer Service Representative
08.2020 - 04.2021
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor..
TeleperformanceWest Palm Beach, FL
Customer Service Representative
07.2020 - 08.2020
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
ConcentrixTampa, FL
Customer Service Representative
04.2020 - 07.2020
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
American Immigration ServicesBunnell, FL
Receptionist
05.2014 - 06.2015
Job overview
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled office meetings and client appointments for staff teams.
Education
Strayer UniversityWashington, DC
Bachelor of Science from Business Administration
12.2025
University Overview
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate of Science from Administrative Assistance And Secretarial Science
03.2020
University Overview
Flagler Palm Coast High SchoolPalm Coast, FL
High School Diploma
05.2014
University Overview
Skills
- Data Entry
- Customer Service
- Microsoft Programs
- Office Accounting
- Sales
- HIPPA
- Daily Workflow Improvement
- Account Management
- Leading Team Meetings
- Leading Employees
- People Management
- Orientation and Onboarding
- Teamwork and Collaboration
- Coaching and Mentoring
Timeline
Team Leader
Connexus
11.2021 - Current
HOUSEKEEPER
GRAND VILLA
04.2021 - 06.2021
Delivery Driver
DoorDash
02.2021 - Current
Customer Service Representative
C3 Connect
08.2020 - 04.2021
Customer Service Representative
Teleperformance
07.2020 - 08.2020
Customer Service Representative
Concentrix
04.2020 - 07.2020
Receptionist
American Immigration Services
05.2014 - 06.2015
Strayer University
Bachelor of Science from Business Administration
Ultimate Medical Academy - Clearwater
Associate of Science from Administrative Assistance And Secretarial Science
Flagler Palm Coast High School
High School Diploma
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