Summary
Overview
Skills
Work History
Education
Certification
References
Interests
Accomplishments
Work Availability
Quote
Software
Languages
Timeline
76
Mary "Lisa" Anderson

Mary "Lisa" Anderson

Gallatin,TN

Summary

Results-oriented professional with a strong track record in enhancing operational efficiency and achieving strategic goals. Renowned for analytical prowess and exceptional customer service, consistently driving successful outcomes across diverse environments. A creative problem solver dedicated to increasing productivity and fostering team development, with a keen attention to detail and proactive mindset. Aiming to leverage skills in process improvement and workflow optimization for team success.

Overview

23
23
years of professional experience
1
1
Certification

Skills

  • Inventory Control, Cycle Counts
  • Inventory Reconciliation
  • Labor Planning and Scheduling
  • Parts Receiving and Inspections
  • Purchase Requisition & PO Processing
  • Order Verification and Acceptance
  • Purchasing Orders and Requisition
  • Analytical and Communication
  • Microsoft Office and General Office
  • Billing, Auditing, and Budgeting
  • Hiring, Interview, and Scheduling
  • Team Training, Development, & Management
  • Multi-task & Time Management
  • Excellent Customer Service and Satisfaction
  • Strong Organizational & Attention to Detail
  • Creative Problem Solver & Critical Thinking

Work History

FC Associate 1 Blue Badge

Amazon
Lebanon, TN
12.2021 - Current
  • Sorter/Flow Controller: Monitor sortation flow plan, making continuous updates to Ops Management and RME to maximize package throughput and efficiency. Handpicked to develop position standard work.
  • Learning Ambassador: Training and mentoring associates on the functions of the sort center and reported progress to supervisor. This includes on- boarding and cross training to ensure the efficiency across all lines of production.
  • Mastered complete production flow to allow effective service anywhere, troubleshot flow or machinery issues and strictly adhered to safety, quality and production standards.
  • Gathered and organized consumer packages for distribution into appropriate means of delivery.
  • Operated handheld scanners to track consumer packages throughout sort center process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Evaluated merchandise condition and accounted for items in system in the problem solve area

Sales Manager

ALMOST HOME STORAGE
Paris , TN
06.2019 - 09.2020
  • Coordinated inventory, stocking, and purchase order requisitions.
  • Maintained professional network of potential clients and business opportunities.
  • Worked with suppliers to execute work orders between them and the clients.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Created and finalized quotes to complete deals between company, vendors and customer
  • Developed and implemented new sales strategies to update product
  • Opened 2 additional locations with updated training materials for new hires.

Retail Sales Specialist (RSS)

PILOT TRAVEL CENTER
Mebane, NC
03.2014 - 12.2018
  • Ordered, priced and stocked products, copied, logged, and scanned supporting documentation
  • Conducted weekly inventory counts to keep information accurate and current while identifying any discrepancies.
  • Monitored inventory costs and reduced expenses
  • Maintained accurate inventory records and schedules
  • Regional Trainer other RSS's per requirements
  • Conducted monthly planogram for interior and exterior displays
  • Met with management team to establish realistic sales goals. Alerted management team of milestones set and accomplished with monthly sales results
  • Profit and Loss was lowest within region
  • Monitored stocking areas to adjust volumes and storage requirements driven by production activity.

Front End Representative

LOWE'S FOODS
Mebane, NC
06.2013 - 06.2014
  • Worked cash register and processed various payments, including credit card, check, and cash transactions
  • Cross- trained to process Lowe's Foods to Go orders
  • Work independently to shop online orders and provide pick up when scheduled by customers
  • Reported security and service incidents to management
  • Checked identification for proof-of-age as needed.

Financial Representative

WESTERN & SOUTHERN FINANCIAL SERVICES
Wilmington, NC
06.2011 - 05.2013
  • Connected with prospective clients to set appointments average 40 daily
  • Evaluate clients and prospective clients current financial status to ensure their health and life insurance is updated and maintain in case of accident or even death of primary breadwinner
  • Worked with families on how to budget and provided them resources if additional assistants were required
  • Developed and maintained long-term relationships with policyholder's and small business entities

Team Lead, Management

KAISER PERMANENTE, CALIFORNIA SERVICE CENTER
San Diego, CA
01.2002 - 01.2011
  • Temporary staff member from Jan 2002 to Jan 2003 providing support during yearly open enrollment. Completed membership reconciliations and audits for large accounts
  • Hired as Account Administration Representative (AAR) in 2003 to 2005. Promoted to Team Lead in 2005
  • Managed 20 to 80 AAR's at any one time
  • Prepare complex reports ensuring full compliance with requirements and tight deadlines
  • Design and deliver series of policy and procedures to streamline effectiveness of daily work hours
  • Prepare documents for KPMG Auditing Firm and Sarbanes-Oxley (SOX) Auditors
  • Compliance with Medicaid standards & Contracts
  • Communicate health plan concepts to customers using layman's terms to facilitate understanding
  • Coordinate staff meetings on regular basis
  • Overseen multiple line of businesses operations and provided communication and support by setting work flows
  • Manage all aspects of day-to-day operations: Performed account maintenance, billing, and reconciliations. Finances: accounts payable/receivable, invoicing, and budgeting
  • Assisted in hiring process, including interviewing potential candidates
  • Develop and implement strategic: Job training and orientation for new staff members
  • Participated in projects that contributed to operational improvement initiatives
  • Monitored progress and examined risks of various projects
  • Created and implemented company policies, technical procedures and standards
  • Built work relationships with team members to address concerns and issues effectively
  • Mentor and provided feedback for employees to help improve their skills and enable them to become peak performers
  • Recognized and rewarded for outstanding work performance

Education

No Degree - Medical Billing And Coding Certification

Auburn University
Auburn, AL
01.2025 - Current

Business Management - Business Administration - Project Management

ASHFORD ONLINE UNIVERSITY
San Diego, CA
2012

Computer Networking - Computer Network Systems

ITT TECHNICAL INSTITUTE
San Diego, CA

Computer Networking - Science of Information Technology

UNIVERSITY OF PHOENIX
San Diego, CA

Certification

  • Former member of the Toastmaster's
  • SafeServ Certification: Food Handling
  • North Carolina Healthcare License – Inactive
  • North Carolina Life License – Inactive
  • North Carolina Long Term Care License – Inactive

References

Available upon request

Interests

Gardening

Photography

Canning and Preserving

Baking

Accomplishments

Collaborated with other departments to achieve results for internal and external customers.

Work with a team member to create a letter generator that is still used and has grown into something that I never thought possible.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Successful people are not gifted; they just work hard, then succeed on purpose
G.K. Nielson

Software

Lotus Notes

Microsoft

Open Office

IOS

Languages

English
Native language

Timeline

No Degree - Medical Billing And Coding Certification

Auburn University
01.2025 - Current

FC Associate 1 Blue Badge

Amazon
12.2021 - Current

Sales Manager

ALMOST HOME STORAGE
06.2019 - 09.2020

Retail Sales Specialist (RSS)

PILOT TRAVEL CENTER
03.2014 - 12.2018

Front End Representative

LOWE'S FOODS
06.2013 - 06.2014

Financial Representative

WESTERN & SOUTHERN FINANCIAL SERVICES
06.2011 - 05.2013

Team Lead, Management

KAISER PERMANENTE, CALIFORNIA SERVICE CENTER
01.2002 - 01.2011

Business Management - Business Administration - Project Management

ASHFORD ONLINE UNIVERSITY

Computer Networking - Computer Network Systems

ITT TECHNICAL INSTITUTE

Computer Networking - Science of Information Technology

UNIVERSITY OF PHOENIX

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