Patient Liaison
Hospital Billing & Collection Services
Baton Rouge, LA
08.2000 - 09.2007
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Collected and reviewed patient information to assess eligibility for special programs.
- Reviewed patient claims, bills and medicolegal documents for accuracy.
- Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes.