Summary
Overview
Work History
Education
Skills
Additional Information
Timeline

Mary (Lisa) Watson

Allen,USA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Professional Objective

Astute Customer Service Representative offering polished communication skills. Brings excellent organizational skills and over 38 years of job experience. Self-motivated and true team player.

Overview

41
41
years of professional experience

Work History

Customer Service Representative

TECH DOGS, LLC
Plano, TX
01.2017 - 01.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times for average of 30 calls per day.
  • Took customer phone calls for toner orders, processed orders, invoiced orders.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Quoted toners and printers for prospective and established customers, sourced alternative vendors.
  • Trained on conversion/implementation of new accounting systems from QuickBooks to E-Automate specifically for printer industry.
  • Assisted with Hot Swap program with our largest customer, replacing their broken equipment with our in-stock equipment, and sending them out UPS, also processed monthly toner orders for same customer, invoicing for both.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Back up for dispatch, taking and entering service calls.
  • Used company troubleshooting methods to evaluate service technical problems and find appropriate solutions.

Procurement & Inventory Control Manager

ELITE ELECTRONICS, INC
Plano, TX
04.2001 - 07.2019
  • Implemented and managed outsourcing and quality assurance program with suppliers in the United States, Taiwan and China
  • Developed, implemented and managed near and long-term component pricing structures based on supplier cost structures
  • Managed design, development and implementation of online product branding and pricing for business-to-business Internet marketing resulting in significant increases for company’s online sales
  • Assisted in managed implementation of international supply chain management concept that focuses on on-time deliveries, product quality and cost containment
  • Planned and managed implementation of daily, weekly, monthly and annual QuickBooks Pro reporting system that provided complete Accounts Payable, Accounts Receivable, Inventory Status, Purchase Order Status and Sales Order Status.
  • Collected historical cost data to estimate costs for current or future products.
  • Prepared quarterly offshore orders used by management for purposes such as planning, organizing and scheduling work.

Office Manager

LEWIS TOWING OF TEXAS
Plano, TX
03.1991 - 03.2001
  • Implemented and managed all Customer Service functions and service dispatch functions.
  • Managed all Accounts Payable, Accounts Receivable and Payroll operations for main operating office and three satellite offices.
  • Assisted in weekly payroll for 15 employees.
  • Responsible for managing all petty cash transactions on a daily, weekly and monthly basis as well as for proper data entry procedures at all operating locations.
  • Planned, scheduled and implemented regularly scheduled abandoned merchandise and vehicle auctions.
  • Responsible for notifying all owners of record that their property would be subject to auction if not claimed in person; and, for processing mechanic’s liens on all abandoned merchandise and vehicles.
  • Responsible for operational training programs for all satellite office and support personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Clerical

VARIOUS COMPANIES
Plano, TX
07.1983 - 02.1991
  • Various general office and data entry positions.

Education

No Degree - Office Administration

Collin County Community College District, Plano, TX

High School Diploma -

Plano Senior High School, Plano, TX
06.1983

Skills

  • Professional Under Pressure
  • QuickBooks software
  • Microsoft Office Suite
  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Establishing and Maintaining Customer Relationships
  • Document and Records Management

Additional Information

In-house ECI-EAutomate training Tech Dogs February 2019

In-house QuickBooks Pro training Elite Electronics July 2007

In-house Microsoft Office Suite Elite Electronics December 2004

Timeline

Customer Service Representative - TECH DOGS, LLC
01.2017 - 01.2022
Procurement & Inventory Control Manager - ELITE ELECTRONICS, INC
04.2001 - 07.2019
Office Manager - LEWIS TOWING OF TEXAS
03.1991 - 03.2001
Clerical - VARIOUS COMPANIES
07.1983 - 02.1991
Collin County Community College District - No Degree, Office Administration
Plano Senior High School - High School Diploma,

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Mary (Lisa) Watson