Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Maryliss Rodriguez

Houston

Summary

Energetic and organized individual with knack for multi-tasking and problem-solving. Committed to enhancing office efficiency and contributing to productive work environment.

Adept at managing schedules, coordinating meetings, and handling communications.

Developed strong organizational and communication skills in fast-paced office environment. Demonstrates ability to streamline processes and enhance operational efficiency. Seeking to transition into new field where these skills can contribute to team success and growth.

Overview

2
2
years of professional experience

Work History

Office Coordinator/Supervisor

FORTREX
09.2023 - Current
  • Maintaining files and records with effective filing systems
  • Ensuring the smooth and efficient operation of an office environment by managing administrative tasks, coordinating communication, and supporting staff needs.
  • Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.)
  • Outstanding knowledge of MS Office, “back-office”, Word, PowerPoint, Outlook, Excel and accounting software.
  • Foster open communication channels among team members, facilitating seamless collaboration and proactive problem-solving to address plant challenges effectively.

Healthcare Customer Service Representative

TTEC
05.2023 - 08.2023
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
  • Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.

Education

High School Diploma - undefined

Pasadena High School
05.2023

Skills

  • Team building
  • Leadership
  • Multi-Task
  • Conflict management
  • Bilingual
  • Time Management
  • Communication
  • Office administration
  • Customer service
  • File organization
  • Project coordination
  • Staff management
  • Inventory coordination
  • Calendar management
  • Data entry
  • Training and coaching
  • Schedule coordination
  • File maintenance
  • Microsoft office

LANGUAGES

English - Highly proficient
Spanish - Highly proficient

Timeline

Office Coordinator/Supervisor

FORTREX
09.2023 - Current

Healthcare Customer Service Representative

TTEC
05.2023 - 08.2023

High School Diploma - undefined

Pasadena High School

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