Marylou Alviar
Seabrook ,TX
Summary
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
35
35
years of professional experience
Work History
Human Resources Manager
Vonalas Incorporated
08.2022 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
Human Resources Administrative Officer
ITG Communications
03.2020 - 08.2022
- Enhanced employee satisfaction by implementing new HR policies and procedures.
- Coordinated company-wide events and activities, boosting overall morale and team cohesion.
- Managed HR functions while maintaining employee discretion and practicing high level of confidentiality.
- Partnered with company management to communicate HR policies, procedures and programs.
- Improved onboarding experience for new employees with comprehensive orientation sessions.
- Managed conflict resolution processes, fostering a positive work environment for all employees.
- Coordinated benefit programs and maintained updated, complete and accurate records with benefit providers.
- Evaluated current HR technology tools, recommending upgrades or replacements that improved efficiency in administrative tasks.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
Dispatcher
Grayco Industries
03.2015 - 03.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Hole Watch/Fire Watcher
Turner Industries LLC
10.2014 - 03.2015
- Reduced the risk of accidents by maintaining a clean, organized work area around confined spaces.
- Safeguarded personnel from unauthorized entry into confined spaces by vigilantly enforcing strict security measures.
- Maintained detailed records of hole watch activities, providing valuable data for future reference and analysis.
- Maximized operational efficiency through expert management of gas testing equipment and proper documentation of test results for each entry point.
- Demonstrated strong commitment to workplace safety by actively participating in ongoing training sessions, staying up-to-date with industry best practices, and sharing knowledge with coworkers.
Shoe Sales Associate
Macy's
08.2014 - 01.2015
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
Manager
Dairy Queen
01.1996 - 06.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Cashier
50 Off Stores
10.1993 - 08.1994
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Receptionist
La Porte Chiropractic
05.1992 - 09.1992
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Cashier
Dairy Queen
06.1989 - 05.1992
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Provided beverage cups and condiments to increase customer convenience
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
Education
Bachelor of Arts - Human Resources Development
University of Phoenix
Online06-2024
Associate of Arts - Criminal Justice
University of Phoenix
Online06-2022
Skills
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Records Management
- Benefits and compensation management
- Compensation and benefits
- Corrective Action Planning
- Recruitment and hiring
- Human Resources Operations
- Payroll Administration
- Compliance
- Onboarding and Orientation
- Employee Onboarding
Languages
Spanish
Professional Working
Timeline
Human Resources Manager
Vonalas Incorporated
08.2022 - Current
Human Resources Administrative Officer
ITG Communications
03.2020 - 08.2022
Dispatcher
Grayco Industries
03.2015 - 03.2020
Hole Watch/Fire Watcher
Turner Industries LLC
10.2014 - 03.2015
Shoe Sales Associate
Macy's
08.2014 - 01.2015
Manager
Dairy Queen
01.1996 - 06.2014
Cashier
50 Off Stores
10.1993 - 08.1994
Receptionist
La Porte Chiropractic
05.1992 - 09.1992
Cashier
Dairy Queen
06.1989 - 05.1992
Bachelor of Arts - Human Resources Development
University of Phoenix
Associate of Arts - Criminal Justice
University of Phoenix
Similar Profiles
Errol Ritchie JrErrol Ritchie Jr
Drop Tech at VonalasDrop Tech at Vonalas
Alyssa AlviarAlyssa Alviar
Dispatch Supervisor at VonalasDispatch Supervisor at Vonalas
Moises CarranzaMoises Carranza
Residencial Fiber Optic Technician at VonalasResidencial Fiber Optic Technician at Vonalas
Alexandra PersaudAlexandra Persaud
Regional Vice President at PrimericaRegional Vice President at Primerica
Elise DavisElise Davis
CNA at Park at Bay AreaCNA at Park at Bay Area