Mary Arambula
Phoenix,United States
Summary
Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Care Provider
Arizona Care Providers
2014.03 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
Youth Care Worker
Southwest Keys Programs
2018.08 - 2024.03
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
Account protection specialist
Discover
2018.03 - 2022.06
- Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis
- Conducted thorough investigations of suspicious account activities, resulting in the identification and prevention of potential security breaches
- Monitored and analyzed customer account patterns to identify potential risks or threats, taking necessary actions to protect the integrity of the accounts
- Utilized data analytics tools and techniques to identify and track key risk indicators, enabling proactive measures to mitigate potential fraud risks.
- Coordinated with other security professionals in the industry to share knowledge and collaborate on best practices, raising the overall standard of protection services available.
- Assisted in developing emergency evacuation plans, contributing to increased preparedness for unpredictable situations.
Customer Service Representative
PetsMart
2016.01 - 2018.05
- Provided exceptional customer service by answering inquiries and resolving customer issues promptly and efficiently
- Built strong rapport with customers, resulting in high customer satisfaction ratings and repeat business
- Handled a high volume of customer calls and emails, ensuring accurate and timely resolution of customer concerns
- Assisted customers with product selection, order placement, and tracking, ensuring a smooth purchasing experience
- Collaborated with cross-functional teams to address customer escalations and provide a seamless customer journey
- Demonstrated strong product knowledge and effectively communicated product benefits to customers, resulting in increased sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Peoria Accelerated High School
05.2006
Skills
- Bilingual
- Computer Skills
- Problem-Solving Skills
- Transferable skills
- Communication Skills
- Active Listening Skills
- Patient Care
- Compassionate Caregiving
- Behavioral Management
Certification
- CPI Certified
- CPR & First Aid Certified
- Trainings Required By Southwset Keys and O.R.R.
- CPR Certified
- First Aid Certified
Timeline
Youth Care Worker
Southwest Keys Programs
2018.08 - 2024.03
Account protection specialist
Discover
2018.03 - 2022.06
Customer Service Representative
PetsMart
2016.01 - 2018.05
Home Care Provider
Arizona Care Providers
2014.03 - Current
High School Diploma -
Peoria Accelerated High School
- CPI Certified
- CPR & First Aid Certified
- Trainings Required By Southwset Keys and O.R.R.
- CPR Certified
- First Aid Certified
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