Mary Lou Cole
Summary
Results-driven professional with extensive experience in payment posting, management, sales, and accounting. Proven track record of enhancing operational efficiency and driving revenue growth. Committed to leveraging skills in a dynamic, growth-oriented organization.
Overview
48
48
years of professional experience
Work History
Manager Charge Corrections and Patient Refunds
Apollo MD/Payments MD
01.2018 - 07.2025
- Responsible for ensuring that teams meet required productivity levels
- Responsible for ensuring that teams are up to date with all current guidelines for their positions.
- Responsible to create reports as to productivity to Directors.
- Responsible for making sure all patient refunds are processed correctly.
Payment Processor
Apollo MD/Payments MD
01.2012 - 01.2018
- Responsible for posting of medical insurance payments to patient accounts for multiple Anesthesia and ER Groups.
- Responsible for processing batch EFT, ERA and hand posting payments on IDX system; including lockbox experience.
- Responsible for multiple clients Excel spreadsheets, month end balancing and closing; also patient and insurance refund processing, credit balances and collection payments.
Payment Processor
Medical Billing Services, INC.
02.2010 - 02.2012
Owner/Operator
Globe Travel
01.2007 - 01.2010
Manager/Agent
AVANTI Travel Service
01.1985 - 01.2007
Ward Secretary/Nursing
FF Thompson Hospital
01.1978 - 01.1985
Education
Associates Degree - Mathematics, Nursing
Finger Lakes Community College
Canandaigua, NY01.1985
Skills
- Performance evaluations
- Customer relationship management (CRM)
- Revenue management
- Staff management
- Work prioritization
- Expense tracking
- Salesforce management
- Time management
- Cross-functional team management
- Data analysis
- Contract management
- Recruiting and interviewing
- Policy and procedure development
- Performance management
- Team leadership
- Financial records oversight
- Schedule preparation
- Disciplinary techniques
- Shift scheduling
- Task delegation
- Conflict resolution
- Regulatory compliance
- Coaching and mentoring
- Project planning
- Employee onboarding
- Staff development
- Policy implementation
- Complex Problem-solving
- Clear communication
- Staff training and development
- Goal setting
- Documentation and reporting
Accomplishments
Achieved employee of the month and employee of the quarter twice during my tenure at ApolloMD
FF Thompson Hospital
- Nursing
- Helped Doctors with patient care in the Emergency Room and on the Orthopedic and Pediatric Floors.
- Ward Secretary
- Transcribed Doctors orders from patient care charts, ordered lab work, pharmacy, treatments per doctors orders. Worked with patients families to resolve issues.
Timeline
Manager Charge Corrections and Patient Refunds
Apollo MD/Payments MD
01.2018 - 07.2025
Payment Processor
Apollo MD/Payments MD
01.2012 - 01.2018
Payment Processor
Medical Billing Services, INC.
02.2010 - 02.2012
Owner/Operator
Globe Travel
01.2007 - 01.2010
Manager/Agent
AVANTI Travel Service
01.1985 - 01.2007
Ward Secretary/Nursing
FF Thompson Hospital
01.1978 - 01.1985
Associates Degree - Mathematics, Nursing
Finger Lakes Community College