Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marylou Durbrow

Operation Supervisor
Lakeside,CA

Summary

Focused Sales Trainer offering advanced knowledge of sales team development and mentorship illustrated over seven years of superior House Cleaning industry performance, 20 years of superior Superior Airline Catering Industry performance. Got promoted overtime to various positions such as Production Worker to Dispatcher, Purchasing Clerk, Accounts Payable, Payroll Clerk, Warehouse Supervisor, and Buyer position. Organized and attentive to detail with an aptitude for training document creation and program management. Well-versed in collaborating with HR to coordinate hiring vents and implement training protocols to drive employee performance. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Focused on maximizing employee performance, team productivity, and quality assurance with effective training programs. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

34
34
years of professional experience

Work History

Operation Supervisor

Hudson Group Inc.
San Diego, CA
06.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Trained team members on customer services and products knowledge to support customer satisfaction and sales
  • Interceded between employees during arguments and diffused tense situations.
  • Monitored front areas so that questions could be promptly addressed.

Casino Host

Barona Casino
San Diego, CA
02.2023 - 05.2023
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.

Supervisor/Field Sales Trainer

Green Frog House Cleaning
La Mesa, United States
07.2014 - 01.2022
  • Assisted in recruitment, training, and development for the highly effective sales team.
  • Assisted in training program effectiveness on regular basis and improved upon deficient areas.
  • Identified workers with a specific skill set to recommend for promotions or raises.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Managed over 100 calls per day as Dispatcher increasing sales by 1 or 5 %

Buyer/Stock Warehouse Supervisor

Air Fayre Ca Inc.
Torance, California
10.2007 - 12.2009
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Kept documentation and records were accurate and up-to-date with the latest data to prevent errors in processing or delivery.
  • Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Managed over 100 calls per day increased sales by 1 to 5 %.

Buyer/Warehouse Supervisor/Dispatcher/Accounts Payable Clerk

Gate Gourmet
San Diego, CA
12.1999 - 10.2007
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Prepared vendor invoices and processed incoming payments.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reported financial data and updated financial records in ledgers and journals.
  • Maintained good working relationships with vendors and resolved disputes.
  • Reconciled processed work by verifying entries and comparing system reports to balance numbers.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Maintained relationships with vendors and managed invoices for Supplies.
  • Handled 60 employee payroll and other day-to-day financial transactions while maintaining long-term goals.
  • Matched purchase orders with invoices and recorded necessary information.

Buyer/Dispatcher Clerk

LSG/Skychef
San Diego, CA
05.1996 - 12.1999
  • Maintained updated and detailed records of calls in a physical and electronic database.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.
  • Processed orders, ran bulk pick sheets, processed and printed invoices, and created daily shipping logs.
  • Directed dispatching, routing, and tracking of twenty fleet vehicles.
  • Requisitioned materials to restock inventory and obtain goods for food production.
  • Scheduled deliveries of food materials by a specified time to begin production on time.

Dispatcher/Purchasing Clerk/Production Worker

Cater Air International
San Diego, CA
01.1992 - 05.1996
  • Interviewed suppliers and asked for quotes to determine best possible pricing for materials purchasing.
  • Managed large product inventories and placed orders when product levels were running low.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
  • Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
  • Performed monthly reconciliation of open purchasing orders.
  • Maintained complete documentation and records of all purchasing activities.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.

Production Worker

Marriott International, Inc.
San Diego, CA
08.1989 - 01.1992
  • Reviewed job specifications to determine appropriate setups for production runs.
  • Examined incoming materials and compared them to documentation for accuracy and quality.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations.
  • Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
  • Assembled food products according to changing daily work orders and specific customer needs.
  • Inspected final products to assess compliance with quality standards and established tolerances.

Education

Associate of Science - Accounting And Business Management

Manila Central University
Manila, Philippines
03.1984

Skills

  • Role Playing
  • Employee Interviewing
  • Assignment Delegation
  • Course Optimization
  • Orientation and Onboarding
  • Quality Assurance
  • Employee Performance Reviews
  • Coaching and Development
  • Documentation and Recordkeeping
  • Work Coordination
  • Compliance Training
  • Participant Recruitment and Placement
  • Decision Making

Timeline

Casino Host

Barona Casino
02.2023 - 05.2023

Operation Supervisor

Hudson Group Inc.
06.2022 - Current

Supervisor/Field Sales Trainer

Green Frog House Cleaning
07.2014 - 01.2022

Buyer/Stock Warehouse Supervisor

Air Fayre Ca Inc.
10.2007 - 12.2009

Buyer/Warehouse Supervisor/Dispatcher/Accounts Payable Clerk

Gate Gourmet
12.1999 - 10.2007

Buyer/Dispatcher Clerk

LSG/Skychef
05.1996 - 12.1999

Dispatcher/Purchasing Clerk/Production Worker

Cater Air International
01.1992 - 05.1996

Production Worker

Marriott International, Inc.
08.1989 - 01.1992

Associate of Science - Accounting And Business Management

Manila Central University

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Marylou DurbrowOperation Supervisor