Marylou Forde
Valrico
Summary
Results-driven Service Delivery Specialist known for high productivity and efficiency in completing tasks. Specialize in workflow optimization, client relationship management, and service quality improvement. Excel in communication, problem-solving, and time management. Committed to leveraging these skills to enhance team performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Service/delivery Advisor
Lazydays RV of Tampa
Seffner
08.2020 - Current
- Coordinated service delivery operations for customer inquiries and support.
- Collaborated with sales teams to provide seamless customer experiences.
- Maintained detailed records of customer interactions for reference and follow-up.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Adhered to company policies and procedures when handling customer inquiries or complaints.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Performed administrative tasks such as data entry into internal systems.
- Maintained accurate records of service transactions and communications.
- Fostered strong relationships with clients to enhance satisfaction and retention.
- Interacted with customers to assess their needs and suggest solutions.
- Maintained accurate records of service requests and customer interactions.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints through effective communication and problem-solving.
Rv Delivery Manager
RV One Superstores
Dover
05.2015 - 08.2020
- Coordinated delivery schedules to ensure timely vehicle arrivals.
- Managed client relationships and addressed service issues promptly and effectively.
- Trained staff on best practices for service delivery and customer engagement.
- Managed service delivery expectations.
- Maintained records of customer interactions and complaints for future reference.
- Resolved escalated customer issues in a timely manner according to established procedures.
- Negotiated contracts with vendors to ensure cost-effectiveness of services provided.
- Monitored team performance, identified areas for improvement, and provided feedback and coaching.
- Oversaw daily operations of service delivery team, enhancing productivity and efficiency.
Education
Bachelor of Science - Social Sciences
University of South Florida
Tampa, FL05-2014
Skills
- Customer relationship management
- Service delivery
- Complaint resolution
- Time management
- Problem solving
Timeline
Service/delivery Advisor
Lazydays RV of Tampa
08.2020 - Current
Rv Delivery Manager
RV One Superstores
05.2015 - 08.2020
Bachelor of Science - Social Sciences
University of South Florida
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