MARYLOU GONZALEZ
SAN MARCOS,CA
Summary
Efficient and detail-oriented professional with 15+ years of direct/indirect student experience in higher education. Committed to providing an equity-minded, inclusive, and empowering support approach to students.
Overview
19
19
years of professional experience
Work History
Retention Counselor
Educational Opportunity Program, CSUSM
02.2018 - Current
- Provide scheduled and drop-in holistic counseling in the areas of academics, financial aid, admissions, and transitional support facilitating student progress towards degree.
- Follow EOP & campus protocols to counsel, guide and assist students on probation (i.e. completion of student success plan, goal setting, referrals to campus resources, etc.) guide and assist in disqualification procedures and protocols.
- Maintain and update student records on program access database and campus maxient portal.
- Interpret and explain educational policies and procedures related to financial aid, admissions, enrollment, and academic planning resulting in retention and
- Assist incoming first-year freshman, transfer (upper and lower) with transitional issues such as pre-requisites, transferable courses, college credit.
- Assist new and continuing students with course enrollment, schedule planning, and guidance on soft/hard enrollment holds.
- Provide student referrals and collaborate with community agencies and campus partners such as Student Support Services, Career Center, Counseling and Psychological Services, Disabled Student Services, Financial Aid, Undergraduate Advising, CAMP and other campus resources that support student development and success.
- Maintain a continuous information exchange with students through e-mails, postcards, phone calls and letters to support progress toward degree completion.
- Lead Transfer Bridge student programming that promotes transitional support, sense of belonging, and post-graduation educational and career planning.
- Provide support to respective lead areas team (Admissions review, Summer Bridge, High School Conferences, Building Bridges Programming for Transfer Students).
Administrative Support Assistant
Educational Opportunity Program, CSUSM
06.2017 - 02.2018
- Ensured a welcoming front-line student, parent, staff, and faculty customer service environment.
- Provided basic technical assistance with student computer lab, campus forms, and general
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity and student satisfaction.
- Managed incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Completed program website updates to ensure accuracy and sensitivity to ADA regulations.
- Coordinated office supply and vendor orders, event reservations, and completed monthly credit card reconciliations.
Office Coordinator
COLLEGE ASSISTANCE MIGRANT PROGRAM (UARSC-CSUSM)
01.2016 - 08.2016
- Provided oversight of daily office operations, procedures, and logistics
- Coordinated student and staff new hire process
- Assisted Program Coordinator with training of Academic Advisors
- Supervised Student Assistant workloads, schedules, and FWS appointments
- Administered student file reviews and conducted scheduled accuracy reviews for auditing purposes
- Analyzed budget information and create budget projections based on past program expenses
- Managed program website utilizing campus CASCADE software
- Scheduled room reservations for program meetings and events on Live25
- Monitored student office visits/appointments via Outlook, CI Track, and Accudemia.
Academic Advisor
COLLEGE ASSISTANCE MIGRANT PROGRAM (UARSC-CSUSM)
04.2011 - 12.2015
- Responsible for Recruitment/Student Support Services of potential, First-Year, and continuing students with an emphasis on retention
- Conducted outreach presentations at conferences and High Schools promoting program and CSUSM Admission requirements including early ELM/EPT examination
- Contacts & students informed of CSUSM campus deadlines via multiple communication outlets (emails, letters, phone calls, social media)
- Verified student enrollment, unit requirements, FAFSA completion, and admission requirements
- Tracked ELM/EPT status for incoming First-Year and continuing CSUSM migrant students
- Developed educational plans and retention strategies to assist students not meeting proficiency requirements
- Evaluated students academic progress through individual advising sessions applying retention focused advising (time management, study skills, self-care) when needed
- Assessed student academic needs and provided adequate referrals via collaboration with campus programs such as Math Center, Writing Center, Language Learning Center, Proficiency Services, Student Health & Counseling Services, Financial Aid, Undergraduate Advising, Admissions, Orientation, DSS, and EOP
- Assisted students with Admissions/Academic, Financial Aid, and ELM/EPT Appeals
- Led multiple program events; including CAMP Overview, College Success Workshops, Summer CAMP, and End Of Year Celebration
- Served as program liaison with Financial Aid for Summer CAMP
- Routinely updated confidential case notes, reviewed applications, and monitored completion of contracts requirements.
- Evaluated A-G High School transcript reviews.
Administrative Assistant
COLLEGE ASSISTANCE MIGRANT PROGRAM (UARSC-CSUSM)
09.2007 - 04.2011
- Provided analytical and clerical office support under director leadership
- Established positive working relationships with campus/auxiliary staff
- Screened and prioritized incoming office emails/calls/visitors and routed to appropriate contact
- Conserved program shadow budget and reconciled A/P forms
- Implemented student File Review Process for auditing purposes
- Maintained Office Policies and Procedures Manual Initiated Student Assistant Policies and Procedure Manual Properly routed A/P documents, agreements, and contracts through signature process
- General Office Duties: Updating planning calendar, supplies inventory/orders, equipment maintenance calls
- Prepared travel arrangements for multiple staff/student conferences.
Bilingual Case Manager
NORTH COUNTY LIFELINE
05.2007 - 09.2007
- Responsible for managing caseload of at risk families
- Completed time sensitive file documentation and reporting
- Provided family support to at risk families through home/office contacts
- Assess client and family needs for appropriate community referrals
- Established participant rapport and maintained high levels of confidentiality
- Advocate for clients in order to receive adequate services.
Case Manager II
VISTA COMMUNITY CLINIC
06.2005 - 05.2007
- Verified proper program documentation and determined client eligibility for case management services
- Completed concise case notes on all participant contacts
- Provided home visitation to at-risk first time mothers and child
- Analyzed and developed individualized service plan with a focus on child development and participant goals
- Executed biweekly program activities geared towards parent empowerment.
Education
BACHELOR OF ARTS - HUMAN DEVELOPMENT, COUNSELING SERVICES
California State University
San Marcos, CAASSOCIATE OF ARTS - LIBERAL ARTS AND SCIENCES
Palomar College
San Marcos, CAMASTER OF ARTS - HUMAN BEHAVIOR
National University
San Diego, CA05.2017
Skills
- Fluent in Spanish
- Software proficiency: Microsoft Office (Word, Excel, Power Point, Outlook, Access), Adobe
- Excellent written and oral communication skills
- Resourceful and Results/Detail-oriented
- Campus Specific Software: PeopleSoft, CASCADE, CI Track, Accudemia, Live25
- High regard to confidentiality, cultural sensitivity, and disadvantaged student backgrounds
Certifications and Professional Service
- Mental Health First Aid Certified, 2023
- CSUSM General Scholarship Review Committee, 2020-present.
- Student Emergency Fund Committee, 2020-2021
- SafeZone-LGBTQA+ Training, 2020
- Vet Net Ally Training, 2020
- UndocuAlly Training, 2020
- Latin@ Graduation Ceremony Committee (including cash sale of stoles), Intermittent since 2008
Timeline
Retention Counselor
Educational Opportunity Program, CSUSM
02.2018 - Current
Administrative Support Assistant
Educational Opportunity Program, CSUSM
06.2017 - 02.2018
Office Coordinator
COLLEGE ASSISTANCE MIGRANT PROGRAM (UARSC-CSUSM)
01.2016 - 08.2016
Academic Advisor
COLLEGE ASSISTANCE MIGRANT PROGRAM (UARSC-CSUSM)
04.2011 - 12.2015
Administrative Assistant
COLLEGE ASSISTANCE MIGRANT PROGRAM (UARSC-CSUSM)
09.2007 - 04.2011
Bilingual Case Manager
NORTH COUNTY LIFELINE
05.2007 - 09.2007
Case Manager II
VISTA COMMUNITY CLINIC
06.2005 - 05.2007
BACHELOR OF ARTS - HUMAN DEVELOPMENT, COUNSELING SERVICES
California State University
ASSOCIATE OF ARTS - LIBERAL ARTS AND SCIENCES
Palomar College
MASTER OF ARTS - HUMAN BEHAVIOR
National University
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