Summary
Overview
Work History
Skills
Languages
Timeline
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Marylou Gracia

Storm Lake

Summary

Dynamic Bank Teller with proven expertise at Cfnb, adept at managing high-volume transactions while ensuring accuracy and confidentiality. Recognized for exceptional customer relationship development and cash handling skills, consistently enhancing client trust and satisfaction. Committed to fostering a seamless banking experience through attentive service and effective communication.

Overview

2025
2025
years of professional experience

Work History

Bank Teller

Cfnb
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Instructional Assistant

Early Elementary School
08.2024 - 10.2024
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
  • Provided support during classes, group lessons, and classroom activities.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.
  • Supported student learning objectives through personalized and small group assistance.
  • Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
  • Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
  • Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
  • Implemented behavior management techniques to maintain a positive and focused learning environment.
  • Participated in professional development opportunities, staying current on best practices in education and instructional support.
  • Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
  • Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Enhanced student comprehension by utilizing multimedia resources and interactive activities in lesson plans.
  • Assisted in collecting and analyzing data from various assessments to identify trends that informed future instruction planning.
  • Collaborated with classroom teachers to design engaging lessons that aligned with state standards and curriculum objectives.
  • Assisted educators in planning and executing field trips that reinforced curriculum content while providing hands-on learning experiences for students.
  • Communicated regularly with parents regarding their child''s academic performance and any areas requiring additional support or intervention.
  • Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Supported students in developing effective study habits, leading to more self-sufficient learning.
  • Participated in professional development workshops to stay current with educational best practices.

Customer Service Cashier

Walmart
06.2008 - 04.2012
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Redeemed coupons to discount purchases.

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Cash counting
  • Patience and empathy
  • Customer relationship development
  • Transaction processing
  • Listening and comprehension
  • Relationship building
  • Cash handling expertise
  • Data entry efficiency
  • Sales and Cross-selling
  • Decision-making
  • Balance transfers
  • Fraud detection
  • Stress tolerance
  • Account updating

Languages

Spanish
Full Professional

Timeline

Instructional Assistant

Early Elementary School
08.2024 - 10.2024

Customer Service Cashier

Walmart
06.2008 - 04.2012

Bank Teller

Cfnb

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Marylou Gracia