Mary Lou Marilag-Kelly
Arlington
Summary
Trustworthy Veteran Active Duty Army Specialist, Heavy Motor Vehicle Operator with background participating in and supporting combat missions. Disciplined in following orders and working with others to complete tasks. Poised and calm in stressful, high-pressure situations.
Overview
7
7
years of professional experience
Work History
Active Duty Soldier
United States Army
06.2019 - 11.2022
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Mentored junior soldiers in career progression strategies, enhancing their professional growth opportunities within the military structure.
- Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
- Secured and protected military combat vehicles, assets, and personnel.
- Optimized resource allocation for missions by conducting extensive planning, preparation, and risk assessments.
- Assisted superiors in devising strategic plans that resulted in streamlined communication channels between units during joint operation exercises.
- Promoted a culture of safety within the unit, resulting in reduced accident rates during high-risk activities.
- Upheld a clean driving record by following all safety guidelines while operating vehicles.
- Streamlined loading and unloading processes, reducing wait times and increasing productivity.
- Ensured proper documentation for all transported goods, minimizing potential discrepancies or losses.
- Maintained accurate records of mileage, routes, and deliveries for improved tracking and reporting purposes.
- Trained junior team members on activation and mobilization processing.
- Collaborated with dispatchers to ensure optimal routing and scheduling for maximum efficiency.
- Dropped and hooked trailers and changed configuration of equipment.
- Operated with safety and skill to avoid accidents and delays.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Managed loading, unloading and safety of all personnel, cargo and equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Inspected vehicles and completed daily maintenance actions.
- Reported defects, damage, and accidents to proper personnel.
- Oversaw handling and transportation of equipment, 10 million in value, while assigned overseas to Germany.
Restaurant Hostess
Pappadeux Seafood Kitchen
03.2018 - 07.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Restaurant Server
Waffle House Restaurant
01.2016 - 03.2017
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Reduced wait times for diners through effective communication between front-of-house and back-of-house teams during peak hours.
Front Gate Attendant
Six Flags Over Texas
09.2015 - 06.2016
- Assisted in reducing wait times by efficiently processing transactions for entry fees and parking passes.
- Handled guest inquiries professionally, ensuring they received accurate information and prompt assistance.
- Exceeded guest expectations by going above and beyond in addressing their needs or concerns at the front gate.
Education
No Degree - Criminology
University of Maryland - College Park
Global Campus EuropeAssociate of Arts - Marketing
Tarrant County College District
Fort Worth, TX05.2025
High School Diploma -
Bowie High School
Arlington, TX06.2019
Skills
- Quick Decision Making
- Combat Readiness
- Tactical Proficiency
- Vehicle operation
- Weapons Handling
- Self-defense training
- Field Sanitation
- Foreign language proficiency
- Cold Weather Operations
- Physical Fitness
- Strategic Thinking
- Buddy Care and First Aid
- Mortar and artillery operations
- Defense systems
- Equipment Maintenance
hiking\
I love traveling all over the world to explore the most beautiful untouched nature to hike and explore.
Languages
Filipino
Native or Bilingual
Timeline
Active Duty Soldier
United States Army
06.2019 - 11.2022
Restaurant Hostess
Pappadeux Seafood Kitchen
03.2018 - 07.2019
Restaurant Server
Waffle House Restaurant
01.2016 - 03.2017
Front Gate Attendant
Six Flags Over Texas
09.2015 - 06.2016
No Degree - Criminology
University of Maryland - College Park
Associate of Arts - Marketing
Tarrant County College District
High School Diploma -
Bowie High School