Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary Lou Peterson

Grant,FL

Summary

With a proven track record at Dr. Mark Peterson's office, I excelled in dental office management and patient care, enhancing patient satisfaction and boosting referrals. Skilled in dental software and known for exceptional organizational abilities, I led teams to exceed revenue goals by streamlining operations and fostering a collaborative environment. Knowledgeable in all aspects of dentistry with robust background in managing dental offices effectively and a passion for assisting doctor during surgical procedures. Proven ability to streamline office operations and enhance patient satisfaction through efficient workflow management. Demonstrated expertise in team leadership and patient coordination.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Dental Office Manager

Dr Mark Peterson
09.1991 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
  • Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
  • Developed successful marketing strategies to attract new patients while retaining existing clientele base.
  • Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
  • Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
  • Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
  • Developed comprehensive emergency response plan, enhancing staff preparedness and patient safety.
  • Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
  • Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
  • Developed and enforced office policies to maintain high standards of patient care and confidentiality.
  • Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
  • Achieved significant increase in patient referrals by maintaining high levels of patient satisfaction and trust.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Dental Assistant

Dr Henry Fischer
06.1984 - 08.1991
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Sterilized rooms and prepped equipment and instruments for 15 procedures daily. 15
  • Sterilized rooms and prepped equipment and instruments for 15 procedures daily.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared patient x-rays and images for dentist review.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Monitored patient comfort and safety during dental procedures.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Scheduled and confirmed patient appointments.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Exposed, developed and mounted dental x-rays.
  • Prepared patient X-rays and images for review by dentist.
  • Verified patient insurance eligibility and benefits.
  • Prepared treatment areas for patient care, ensuring sterile and organized environment.

Education

Dental Assisting

University of Florida
Gainesville, FL
11.1984

High School Diploma -

Vero Beach High
Vero Beach Fl
06.1983

Skills

  • Treatment Planning
  • Insurance Billing
  • Dental Office Management
  • HIPAA Compliance
  • Employee Training
  • Inventory Management
  • Infection Control
  • Professional and Courteous
  • Teamwork and Collaboration
  • Customer Relationship Management
  • Hiring and Training
  • Work Planning and Prioritization
  • Good Judgment
  • Goal Setting
  • Schedule oversight
  • Staff Training
  • Documentation And Reporting
  • Cost Control
  • Positive Attitude
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Organizational Skills
  • Schedule Management

Certification

Certified Dental Assistant

Certified in Phlebotomy

Timeline

Dental Office Manager

Dr Mark Peterson
09.1991 - Current

Dental Assistant

Dr Henry Fischer
06.1984 - 08.1991

Dental Assisting

University of Florida

High School Diploma -

Vero Beach High

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Mary Lou Peterson