Marylou Runyan
Reedley,CA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
22
22
years of professional experience
Work History
Supervisor
United Health Centers
Reedley, CA
10.2023 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Collaborated with other departments to coordinate workflow processes between teams.
- Participated in conferences related to industry trends or organizational developments.
- Monitored employee productivity to provide constructive feedback and coaching.
Care Coordinator
Medzed
Culver City, CA
08.2021 - Current
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Maintained clean and well-organized environment for client happiness and safety.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Laundered clothing and bedding to prevent infection.
- Communicated with patients with compassion while keeping medical information private.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Improved patient outlook and daily living through compassionate care.
Supervisor
Family health care network
Visalia, CA
10.2021 - 10.2023
- Maintained positive working relationship with fellow staff and management.
- Coordinated employee schedules according to shift changes and availability.
- Coached staff members to develop long-term career goals.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Organized staff meetings to provide updates.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Assisted in creating budgets for departmental expenses including personnel costs.
Panel Manager
Clinica Sierra Vista
Fresno, CA
08.2018 - 10.2021
- Conducted quality, timely performance feedback and performance appraisals.
- Monitored staff performance and addressed issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Lead Insurance Verification Specialist
Adventist health care
Reedley, CA
08.2002 - 08.2018
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Accessed third-party insurance databases to identify coverage of benefits.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Updated patient and insurance data and input changes into company computer system.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Communicated with cross-functional teams to report insurance company trends.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Liaised between physician, site of service and billing department to obtain appropriate documentation.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Examined claims, records and procedures to grant approval of coverage.
Education
Certificate - Medical Assistant
Galen College of Medical And Dental Assistants
Visalia, CA06.2002
High School Diploma -
Reedley High School
Reedley, CA06.2001
Skills
- Processes and Procedures
- Experience in Leadership
- Improvement Plan Knowledge
- Program Evaluation
- Team Building
- Conflict Resolution
- Customer Service
- Relationship Building
- Problem Resolution
- Friendly, Positive Attitude
- Team Management
- Active Listening
- Supervision & Leadership
- Critical Thinking
- Organizational Skills
- Computer Skills
Timeline
Supervisor
United Health Centers
10.2023 - Current
Supervisor
Family health care network
10.2021 - 10.2023
Care Coordinator
Medzed
08.2021 - Current
Panel Manager
Clinica Sierra Vista
08.2018 - 10.2021
Lead Insurance Verification Specialist
Adventist health care
08.2002 - 08.2018
Certificate - Medical Assistant
Galen College of Medical And Dental Assistants
High School Diploma -
Reedley High School
Similar Profiles
Dora GamboaDora Gamboa
Medical Assistant at United Health CentersMedical Assistant at United Health Centers
Adriana HernandezAdriana Hernandez
Medical Assistant at United Health CentersMedical Assistant at United Health Centers
Alisha HernandezAlisha Hernandez
Medical Assistant at United Health CentersMedical Assistant at United Health Centers