MaryLou Zaragoza
Corpus Christi,TX
Summary
Dynamic professional with a strong work ethic and expertise in cash handling, demonstrated at Value Bank Texas. Proven track record in enhancing customer satisfaction and building relationships through exceptional service. Skilled in account reconciliation and transaction processing, consistently maintaining accuracy and compliance in fast-paced environments.
Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Overview
21
21
years of professional experience
Work History
Commercial Teller
Value Bank Texas
07.2015 - 07.2024
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Built strong customer relationships by providing exceptional service and support during transactions.
- Streamlined teller operations for increased efficiency through accurate cash handling and recordkeeping.
- Handled confidential customer information responsibly, ensuring compliance with privacy regulations and bank policies at all times.
- Managed risk by adhering to bank policies and procedures, identifying suspicious activity and reporting it promptly.
- Reduced transaction errors by maintaining thorough knowledge of bank products, services, policies, and procedures.
- Maintained high levels of accuracy by reconciling cash drawers, ensuring proper balancing daily.
Administrative Assistant
Rachel Dehn, CPA
11.2013 - 07.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Insurance Benefits Account Coordinator
Keetch & Associates
06.2011 - 11.2013
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
- Updated internal databases with account information to maintain concise, clear records.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
Personal Banker/Vault Teller
American State Bank
08.2003 - 04.2011
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Education
Accounting
Texas A&I University
Kingsville, TXSkills
- Listening and comprehension
- Account reconciliation proficiency
- Professionalism and courtesy
- Cash handling expertise
- Adherence to regulations
- Transaction processing efficiency
- Electronic banking systems
- Bookkeeping and accounting proficiency
- Relationship building aptitude
- Recordkeeping mastery
- Transaction verification proficiency
- Exercising discretion
- Cash handling experience
- Strong work ethic
- Excellent time management skills
- Customer relationship building
Languages
Spanish
Professional Working
Timeline
Commercial Teller
Value Bank Texas
07.2015 - 07.2024
Administrative Assistant
Rachel Dehn, CPA
11.2013 - 07.2015
Insurance Benefits Account Coordinator
Keetch & Associates
06.2011 - 11.2013
Personal Banker/Vault Teller
American State Bank
08.2003 - 04.2011
Accounting
Texas A&I University
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