Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marylouise Divino

El Cajon,California

Summary

Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Reliable Housekeeper Manager. dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Reliable housekeeping manager dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Results-driven housekeeping manager excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings and municipal buildings nightly. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Motivated Housekeeper Manager with 10+ years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials. Skilled housekeeper manager with track record of providing clean and sanitary environments. Friendly individual adheres to safety protocols and offers task prioritization and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level overnight team member

position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time team member position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Housekeeper,Housekeeper Manager

Happy Host Cleaning And Linen
11.2018 - 01.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Operated electronic backpack vacuums and floor sweepers.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Handled requests for extra linens, toiletries and other supplies.
  • Sorted, laundered and put away various laundry items.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Returned emptied garbage receptacles to proper locations.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Polished fixtures to achieve professional shine and appearance.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Housekeeper

Anita's Housekeeping Referral Agency
01.2016 - 02.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Operated electronic backpack vacuums and floor sweepers.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Returned emptied garbage receptacles to proper locations.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Polished fixtures to achieve professional shine and appearance.

Cleaning Crew Member

Merry Maids
10.2013 - 04.2016
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Emptied trashcans and transported waste to collection areas.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.
  • Performed regular maintenance and repairs on various cleaning tools and equipment.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.

Cashier,front End Supervisor,backroom Instock Team

Wal-Mart Store
09.2005 - 12.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Lifted up to 30/40 pounds at once and used forklift to move heavier loads.

Overnight Stock Associate

K-Mart Store
07.2003 - 03.2004
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Unloaded arriving product stock and moved to store display areas.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Checked aisles for spills to complete quick clean-up.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Maintained neat, organized stockroom free of hazards.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Followed orders precisely for correct items, sizes and quantities.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Stocked shelves to match planogram images and instructions.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Safely and securely loaded items to prevent damage during transport.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Cashier

Wrigley's Super Markert
03.2001 - 04.2002
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.

Shift Supervisor

Burger King
01.1999 - 02.2001
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.

Education

High School Diploma -

El Cajon Valley High School Home School Program
El Cajon, CA
06.2000

Skills

  • Window Cleaning
  • Laundry Management
  • Customer Service
  • Guest Relations
  • Supply Inventory Management
  • Restroom Detailing
  • Residential Cleaning
  • Cleaning Techniques
  • Cleaning Bathrooms
  • Customer Service-Focused
  • Complex Problem-Solving
  • Ceiling Fans
  • Floor Scrubber Machines
  • Sweeping and Mopping
  • Health and Safety Compliance
  • Exceptional Communicator
  • Building Maintenance
  • Detail-Oriented
  • Chemical Handling
  • Hospitality Background
  • Resident Support
  • Dusting Furniture
  • Sorting and Washing Laundry
  • Vacuuming
  • Ordering Cleaning Supplies
  • Tile and Grout Care
  • Teamwork
  • Folding Clean Laundry
  • Quality Assurance Controls
  • Interior and Exterior Cleaning
  • Vacuuming and Sweeping
  • Hazardous Chemical Training
  • Budget Control
  • Physically Strong
  • Mopping and Sweeping
  • Cleaning and Organizing Abilities
  • Housekeeping
  • Quality Assurance
  • Customer-Oriented

Timeline

Housekeeper,Housekeeper Manager

Happy Host Cleaning And Linen
11.2018 - 01.2023

Housekeeper

Anita's Housekeeping Referral Agency
01.2016 - 02.2018

Cleaning Crew Member

Merry Maids
10.2013 - 04.2016

Cashier,front End Supervisor,backroom Instock Team

Wal-Mart Store
09.2005 - 12.2007

Overnight Stock Associate

K-Mart Store
07.2003 - 03.2004

Cashier

Wrigley's Super Markert
03.2001 - 04.2002

Shift Supervisor

Burger King
01.1999 - 02.2001

High School Diploma -

El Cajon Valley High School Home School Program
Marylouise Divino