Mary Louise Rodriguez
Houston,TX
Summary
Dynamic receptionist with proven expertise at the Harris County District Attorney's Office, excelling in bilingual communication and customer service. Recognized for enhancing office organization and maintaining a secure environment while effectively managing diverse inquiries. Adept at data entry and fostering positive client relations, ensuring a welcoming atmosphere for all visitors.
Overview
8
8
years of professional experience
Work History
Receptionist
Harris County District Attorney's Office
Houston, TX
04.2017 - Current
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering and supplies etc.
- Adhered to company policies regarding confidentiality of sensitive information.
- Assisted with administrative tasks such as data entry into company databases.
- Ensured that reception area is kept safe at all times by monitoring area.
- Responded promptly to emails from staff and other departments within the organization.
- Maintained reception area cleanliness and tidiness.
- Greeted visitors and customers warmly, and offering assistance.
- Managed the distribution of incoming mail, faxes, and packages.
- Handled diverse needs for victims in-person, by phone or through email.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Translated from English to Spanish and vice versa for victims.
- Communicated regularly with victims regarding changes or updates needed in translated materials.
Education
High School Diploma -
John H. Reagan High School
Houston, TX05-1981
Skills
- Telephone etiquette
- Data entry
- Office organization
- Customer service
- Bilingual communication
- Visitor management
- Email correspondence
- Office supplies management
- Problem solving
- Security awareness
- Calm demeanor
- Front desk operations
- Administrative support
- Documentation and reporting
- Telephone skills
- Office administration
- Appointment scheduling
- Multitasking and prioritization
- Customer and client relations
- Multi-line phone system operation
Languages
Spanish
Professional
Timeline
Receptionist
Harris County District Attorney's Office
04.2017 - Current
High School Diploma -
John H. Reagan High School
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