Mary Louise Hudson Ray
Bay Minette,AL
Summary
Dedicated PMHNP with a strong history of improving customer satisfaction through effective issue resolution and collaboration. Expertise in critical thinking and time management leads to consistent achievement of project objectives and enhanced team productivity.
Overview
1
1
Certification
14
14
years of professional experience
Work History
PMHNP
Southern Psychiatry Associates
Mobile, Alabama
07.2026 - Current
- Collaborated with team to achieve project objectives within deadlines.
- Resolved product and service issues, enhancing customer satisfaction.
- Identified customer needs to facilitate timely issue resolution.
- Engaged customers to build rapport and enhance communication.
- Maintained current knowledge through ongoing education and advanced training.
- Utilized advanced technical expertise to troubleshoot and implement solutions.
- Fostered team productivity by collaborating effectively with diverse coworkers.
- Managed time efficiently to complete tasks on schedule.
PMHNP
Integrated Behavioral Health
Daphne, Alabama
04.2023 - 05.2026
- Resolved customer issues promptly, enhancing satisfaction through friendly, knowledgeable service.
- Identified and addressed customer needs efficiently to improve product and service quality.
- Collaborated with diverse team members to achieve project objectives.
- Partnered with coworkers to address challenges related to products and services.
PMHNP
Caring Health for All (CHE)
Sebring, Florida
05.2021 - 12.2023
- Served as liaison between skilled nursing facilities and assisted living facilities to facilitate communication and service delivery.
- Collaborated with diverse coworkers to achieve project objectives and foster teamwork.
- Worked closely with team members to meet deadlines and deliver results.
- Resolved customer issues promptly, promoting high satisfaction with services.
- Identified customer needs to inform product enhancements and improve offerings.
PMHNP
Med Options
Sebring, Florida
05.2019 - 04.2021
- Ensured quality care delivery in assisted living facilities and skilled nursing facilities
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
PMHNP
Florida Psychiatric Services
Sebring, Florida
05.2018 - 05.2019
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues, enhancing team cohesion.
- Developed innovative solutions that improved team performance and outcomes.
- Resolved customer issues effectively, promoting satisfaction and fostering positive relationships.
- Maintained current knowledge via continuing education and advanced training.
PMHNP
Florida Hospital Heartland Division
Lake Placid, Florida
02.2013 - 04.2018
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Master of Science - Psychiatric Nursing
University of Cincinnati
Cincinnati, OH04-2013
Bachelor of Science - Psychiatric Nursing
Chamberlain College of Nursing
St Louis, MO02-2011
Associate of Applied Science - Nursing Education
South Florida Community College
Avon Park, FL06-2003
Skills
- Patient safety
- Telehealth communication
- Customer engagement
- Customer service
- Issue resolution
- Team collaboration
- Effective communication
- Critical thinking
- Analytical and critical thinking
- Time management
- Task prioritization
- Organization
- Continuing education
- Dependable and responsible
- Friendly, positive attitude
Certification
- ARNP State of Alabama NP 1-114838
- RN State of Alabama RN 1-114838
- DEA Certification Alabama MH9967211
- LPSP 38-94-40030
- QACSCNP 3864-400300
- National CPR Foundation 9-2020 to 9-2027
Timeline
PMHNP
Southern Psychiatry Associates
07.2026 - Current
PMHNP
Integrated Behavioral Health
04.2023 - 05.2026
PMHNP
Caring Health for All (CHE)
05.2021 - 12.2023
PMHNP
Med Options
05.2019 - 04.2021
PMHNP
Florida Psychiatric Services
05.2018 - 05.2019
PMHNP
Florida Hospital Heartland Division
02.2013 - 04.2018
Master of Science - Psychiatric Nursing
University of Cincinnati
Bachelor of Science - Psychiatric Nursing
Chamberlain College of Nursing
Associate of Applied Science - Nursing Education
South Florida Community College