Mary Lou Morse
Saint Petersburg,FL
Summary
Authorized to work in the US for any employer passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Remote Customer Service Representative
Alorica
Remotely
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Executed wire transfers, stop payments and account transfers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Concierge Desk/Receptionist/Bartender
Residence Inn by Marriott
Treasure Island, FL
08.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Knowledgeable of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations and cancellations.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Cashier/Customer Service Staff
Publix
Saint Petersburg, FL
11.2017 - 05.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Sold lottery tickets
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handles cash and other forms of tender accurately
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Some days, Customer Service Staff are assigned to supervise cashiers and baggers when needed.
Lifeguard, Swim Instructor, & Front Desk Representative
Greenville Recreation
Greenville, SC
10.2019 - 06.2020
- Greeting guests, scheduling swim lessons, assisting them with their needs and expectations by guiding them through what the facility has to offer
- Handling cash, checks, and any other forms of payment
- Teaching swimming techniques, swimming strokes, and water safety rules to students with different swimming abilities
- Ensuring the safety of swimmers by monitoring them to prevent accidents and injuries
- Respond to emergencies and enforcing Aquatics Center Rules and Regulations
- Assist in the daily cleaning of the Aquatic Center.
Education
High school diploma -
Greenville Senior High School Academy
Greenville, SC06.2020
Skills
- Upbeat and Positive Personality
- Loss Prevention
- Conflict resolution
- Processing payment/Cash Handling
- Guest Services/Front Desk
- Social Media
- Marketing and Sales
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Responding to Difficult Customers
- Order and Refund Processing
- Inbound and Outbound Calling
- Answering Emails
Timeline
Remote Customer Service Representative
Alorica
03.2022 - Current
Concierge Desk/Receptionist/Bartender
Residence Inn by Marriott
08.2021 - 02.2022
Lifeguard, Swim Instructor, & Front Desk Representative
Greenville Recreation
10.2019 - 06.2020
Cashier/Customer Service Staff
Publix
11.2017 - 05.2021
High school diploma -
Greenville Senior High School Academy
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