Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marylu Ramirez

Roma,TX

Summary

Dynamic professional with extensive experience in customer service and sales, notably at Ezpawn, where I excelled in negotiating fair prices and enhancing customer satisfaction. Skilled in conflict resolution and proficient in billing processes, I consistently fostered a welcoming environment, ensuring clients felt valued and appreciated. Bilingual in Spanish, enhancing communication with diverse clientele.

Overview

8
8
years of professional experience

Work History

Pawnbrocker

Ezpawn
07.2023 - Current
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
  • Assessed quality and value of incoming items and offered customers loans.
  • Greeted incoming customers and offered to evaluate and assess items for appraisal.
  • Welcomed customers to shop and offered to answer questions on merchandise.

Home Health Care Provider

ADL Services Inc.
09.2021 - Current
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Developed and implemented care plans for clients.
  • Monitored progress and documented patient health status changes to keep care team updated.

Customer Service Cashier

Riverview Family Center
08.2019 - 07.2023
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Checked personal identifications during alcohol and tobacco sales.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Performed cash, card and check transactions to complete customer purchases.

Fast Food Cashier

Jack In The Box
07.2017 - 08.2019
  • Greeted over a large number of customers per day and communicated effectively to obtain accurate orders.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

GED -

Roma High School
Roma, TX
05.2013

Skills

  • Conflict Resolution Techniques
  • Feedback Acceptance
  • Customer Transactions
  • Visual Representations
  • Cooperative Attitude
  • Customer Service and Assistance
  • Answering Customer Questions
  • Billing and Payment Processing
  • Conversant in Spanish

Timeline

Pawnbrocker

Ezpawn
07.2023 - Current

Home Health Care Provider

ADL Services Inc.
09.2021 - Current

Customer Service Cashier

Riverview Family Center
08.2019 - 07.2023

Fast Food Cashier

Jack In The Box
07.2017 - 08.2019

GED -

Roma High School

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