Mary Luz Kingman
Arlington
Summary
Results-driven benefits specialist with extensive experience in managing public benefits programs and ensuring regulatory compliance. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Expertise in benefits administration, conflict resolution, and effective communication, with a strong focus on adapting to evolving needs while supporting organizational goals. Recognized for reliability and efficiency in delivering high-quality outcomes that enhance overall program effectiveness.
Overview
12
12
years of professional experience
Work History
Public Benefits Specialist
Department of Social and Health Services (DSHS)
01.2023 - Current
- Conduct intensive interviews to independently determine or re-determine eligibility on variety of financial, medical, food and childcare public benefit programs.
- Possess strong communication skills and thorough understanding of public assistance laws and regulations.
- Gather and review data, documents and verifications for each benefit program.
- Ensure compliance with State and Federal laws, policies and procedures.
- Works within timeframe and deadlines, which are dictated by program requirements.
- Attends and actively participates in agency and community meetings, administrative and court hearings, committees and workgroups.
- Works independently and requires limited supervision.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
- Developed training materials for staff on benefits administration processes and systems.
Group Sales Coordinator
Angel of the Winds Casino Resort
05.2020 - 01.2023
- Coordinated group sales initiatives to enhance client engagement and revenue growth.
- Managed booking processes, ensuring timely communication with clients and internal teams.
- Developed promotional materials to support group sales efforts and increase visibility.
- Analyzed market trends to identify new opportunities for group sales expansion.
- Trained team members on best practices for customer service and sales techniques.
- Collaborated with various departments to streamline operations and improve efficiency.
- Organized events and promotions to drive interest in group packages and offerings.
- Collaborated with various departments to ensure seamless event execution and guest satisfaction.
- Conducted site visits with prospective clients, showcasing venue offerings and providing detailed information on available packages.
- Developed customized sales proposals tailored to client needs, resulting in higher conversion rates.
- Organized internal training sessions to ensure all staff members were knowledgeable about group sales offerings and best practices for upselling additional services or amenities.
- Optimized group sales package offerings by conducting regular competitor analysis and market research-ensuring competitive edge in industry.
- Met monthly sales targets consistently through proactive outreach efforts such as email campaigns, cold calls, and networking events.
- Forged strategic partnerships with local businesses and organizations to expand reach within the community-increasing exposure for both parties.
- Collaborated closely with the marketing department to develop targeted campaigns that generated qualified leads for the Group Sales team.
- Negotiated contracts with external vendors, securing competitive pricing for services such as catering, audiovisual support, and accommodations.
- Managed client accounts from initial inquiry through post-event follow-up, ensuring a cohesive experience throughout the entire process.
- Assisted in the creation of promotional materials for distribution at trade shows, industry events, and online platforms.
- Maintained accurate records of all group bookings, payments, and correspondence using CRM software.
Sales Manager
Staybridge Suites Mukilteo
08.2019 - 05.2020
- Developed training programs to enhance staff performance and improve customer service quality.
- Analyzed market trends to identify growth opportunities, increasing occupancy rates and revenue.
- Collaborated with marketing team to design targeted outreach initiatives, boosting brand awareness in local market.
- Oversaw inventory management processes, ensuring optimal stock levels for smooth daily operations.
- Fostered relationships with corporate clients, driving repeat business and long-term partnerships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Attended industry events and conventions to explain sales opportunities.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Prepared sales presentations for clients showing success and credibility of products.
Sales Coordinator
Staybridge Suites Mukilteo
05.2018 - 05.2019
- Managed booking systems and ensured accurate reservation processing for optimal efficiency.
- Coordinated sales efforts to enhance guest experiences and drive revenue growth.
- Collaborated with front desk staff to streamline check-in processes and improve customer satisfaction.
- Assisted in training new team members on sales protocols and operational procedures.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
Front Desk
Staybridge Suites Mukilteo
06.2015 - 05.2018
- Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Desk Associate
Extended Stay America
02.2015 - 06.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Implemented process improvements that increased operational efficiency and guest satisfaction scores.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and financial reporting.
- Developed relationships with guests to foster loyalty and encourage repeat visits to the hotel.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for incoming guests.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Utilized hotel management software for data entry and reporting purposes.
- Coordinated with vendors for repair and maintenance of hotel.
Receiving Clerk
Burlington Coat Factory
08.2013 - 03.2015
- Packing, labeling and preparing orders for shipment when needed.
- Coordinated receipt and inspection of incoming merchandise for quality assurance.
- Maintained accurate inventory records using electronic tracking systems.
- Streamlined sorting processes to enhance efficiency in warehouse operations.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Led initiatives to optimize space utilization within receiving areas for better organization.
- Maintain a clean and organized work area, following health and safety regulations.
Education
Some College – No diploma - Commerce and Finance
St. Mary's College of Catbalogan
Philippines01.2007
Skills
- Management
- Problem solving
- Proficiency in Microsoft Office
- Leadership
- Team Player
- Verbal and written communication
Languages
Tagalog
Native or Bilingual
Timeline
Public Benefits Specialist
Department of Social and Health Services (DSHS)
01.2023 - Current
Group Sales Coordinator
Angel of the Winds Casino Resort
05.2020 - 01.2023
Sales Manager
Staybridge Suites Mukilteo
08.2019 - 05.2020
Sales Coordinator
Staybridge Suites Mukilteo
05.2018 - 05.2019
Front Desk
Staybridge Suites Mukilteo
06.2015 - 05.2018
Front Desk Associate
Extended Stay America
02.2015 - 06.2025
Receiving Clerk
Burlington Coat Factory
08.2013 - 03.2015
Some College – No diploma - Commerce and Finance
St. Mary's College of Catbalogan