Marylyn Vazquez
Tampa,FL
Summary
Dynamic and dependable professional with experience at Chet's Termite & Pest Mgmt. Inc. Proven ability in data entry and scheduling appointments, coupled with exceptional communication skills. Recognized for fostering collaborative environments and delivering outstanding customer service, ensuring client satisfaction and operational efficiency. Bilingual and a quick learner, ready to contribute effectively.
Overview
11
11
years of professional experience
Work History
Clerical Worker
Chet's Termite & Pest Mgmt. Inc
Tampa, US
01.2021 - Current
- Answering phones: Answering and transferring phone calls. Handle inbound and outbound calls.
- Take messages for colleagues and clients.
- Communicate with customers by email and text.
- Data entry: Enter data onto a spreadsheet.
- Scheduling: Schedule present and future appointments for clients. Schedule new jobs.
- Document preparation: Review and verify documents for technicians and clients. Ensure that reports are verified daily. Proofread documents for accuracy prior to distribution or printing.
- Mail handling: Receiving, sorting, and labeling. Opened, sorted, and routed incoming mail, and prepared outgoing mail. Mail statements and renewals to clients.
- Process incoming invoices via email, mail, or drop-off of money from clients.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Facilitated internal communication by distributing memos and announcements.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Greet visitors in a professional manner upon their arrival at the office.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provide information to customers. Provided customer service, addressing inquiries and resolving issues promptly.
Sales Associate
World Duty Free Group/ Hudson Group
Tampa, US
08.2018 - 03.2020
- I'm a keyholder for World Duty Free Group.
- My responsibility here is to make sure every morning both stores are open on time kept clean, stocked with items, and to check on our international flights for when they start to board.
- Send gate runners, answer phone calls, dust, and mop the floors.
- Updates if there are any delays in flights, if any product prices are wrong, if any items are broken, or if there are any customer concerns as well.
- Let management know when and where we are low on supplies for both stores.
- Update the management team with the sales floor, flights, employees, and customers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Greeted customers and provided exceptional customer service.
Sales Associate
World Duty Free Group
Tampa, US
08.2014 - 08.2018
- Make sure the store is clean.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greet customers in a professional manner.
- Take incoming phone calls.
- Helped customers find specific products, answered questions, and offered product advice.
- Computed purchases and received and processed cash or credit payment.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Developed trusting relationships with customers by making personal connections.
Receptionist
Stadium Toyota
Tampa, US
03.2014 - 07.2014
- Answer multi-phone lines in a professional manner. took messages, and transferred calls to appropriate departments or personnel.
- Compile, sort, and verify that all license plates are in order.
- Routes inquire to the proper person or department, and initiates written messages for follow-up.
- Make sure all paper orders are correct to be sent out for managers, finance departments, and sales associates.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Processed payments and updated accounts to reflect balance changes.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled appointments for clients, customers, and other visitors.
Education
High school diploma -
D.W.Waters Career Center
Tampa, FL05-2014
Skills
- Energetic
- Microsoft
- PowerPoint
- Microsoft Excel
- Data entry
- DocuSign
- Sociable
- Quick learner
- Open-minded
- Bilingual
- Team player
- Dependable
- Problem solving
- Communication skills
- Scheduling appointments
- Document preparation
- Customer service
- Attention to detail
- Time management
- Professional greeting
Languages
Spanish
Native/ Bilingual
Timeline
Clerical Worker
Chet's Termite & Pest Mgmt. Inc
01.2021 - Current
Sales Associate
World Duty Free Group/ Hudson Group
08.2018 - 03.2020
Sales Associate
World Duty Free Group
08.2014 - 08.2018
Receptionist
Stadium Toyota
03.2014 - 07.2014
High school diploma -
D.W.Waters Career Center
Similar Profiles
Angela OwensAngela Owens
Office Manager at Rocket Pest Control/Bridges Termite & Pest ControlOffice Manager at Rocket Pest Control/Bridges Termite & Pest Control
Ishmael TaylorIshmael Taylor
Home Pest Technician at Terminix Termite & Pest ControlHome Pest Technician at Terminix Termite & Pest Control
Alicia FarmerAlicia Farmer
Account Support Specialist at Paul’s Termite and Pest ControlAccount Support Specialist at Paul’s Termite and Pest Control