Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Marylyne Muandze

Glen Allen,VA

Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 4 years of progressive IT experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Identity Access Management Administrator

Burlington Stores, Inc
01.2023 - 07.2023
  • Extensive knowledge of identity and access management principles,concepts, and best practices
  • Proficient in implementing and configuring IAM solutions, including userprovisioning, authentication, authorization, and entitlements
  • Solid understanding of industry standards and frameworks, such as OAuth,SAML, LDAP, RBAC, and ABAC
  • Collaborated with cross-functional teams to define and implement role-basedaccess controls and entitlements
  • Strong knowledge of regulatory frameworks such as GDPR, HIPAA, andSOX, ensuring compliance through IAM practices
  • Configured and customized Oracle databases and Identity Manager tostreamline user provisioning and deprovisioning processes, improving operational efficiency
  • Conducted regular access reviews, audits, and compliance assessments toidentify security gaps, unauthorized access, analyze access-related issues, and deliver comprehensive IAM solutions aligned with business processes
  • And segregation of duties (SoD) violations
  • Integrated SailPoint IdentityIQ to establish role-based access control (RBAC)frameworks, defining roles, entitlements, and permissions
  • Used/Reviewed SOPs for accuracy and update in governance andcompliance
  • Prior experience integrating IAM into applications leveraging Azure AD
  • Active Directory, Microsoft Azure AD, Okta, Ping Identity, SailPoint, and CyberArk
  • And Okta for SSO (SAML, oAuth, OpenID)
  • Managed the Information Security lifecycle for access control, integrating withkey systems for joiners, movers, and leavers, and designed and implement IAM solutions, including provisioning, authentication, authorization, and federation technologies.

Service Desk Agent

Vanderbilt University Medical Center
03.2023 - 06.2023
  • Assisted users with Workday functionality, including time and attendance,benefits administration, performance management, and onboarding/ offboarding processes
  • Provided tier 1 and tier 2 support for Workday applications, respondingto user inquiries, troubleshooting issues, and resolving incidents within established service level agreements (SLAs)
  • Conducted initial triage of incoming support tickets, ensuring accuratecategorization and prioritization of incidents
  • Utilized incident tracking system to document and track user issues,resolutions, and follow-up actions
  • Collaborated with the IT team to escalate and resolve complex technicalissues requiring further investigation
  • Assisted in the testing and implementation of Workday updates, patches, andenhancements
  • Conducted user training sessions and created documentation to facilitateself-service and improve user adoption
  • Managed user access controls, including account creation, password resets,and permissions management
  • Maintained a comprehensive knowledge base of common issues andsolutions to facilitate efficient problem resolution
  • Collaborated with cross-functional teams and vendors to troubleshoot andresolve integration issues with other enterprise systems
  • Actively participated in continuous improvement initiatives to enhance theeffectiveness and efficiency of the IT helpdesk.

CVS Health, IAM Security Anaylst
09.2022 - 01.2023
  • Remote
  • Administer user accounts and access privileges in the organization’s identitymanagement system
  • Identifying and addressing identity and access management issues
  • Monitoring user activity in the identity and access management system.
  • Use and understanding of basic network, platform and authentication technologies such as LDAP/TCP/IP
  • Use power shell scripts to create shared mail boxes, distribution list, Citrixaccess and changing a users Organization Unit
  • Performed quantitative and qualitative risk assessment to maintain a definedinternal and external security posture
  • Utilized the Roles Based Access Control (RBAC) platform to create, review,and maintain associated policies for Role assignment
  • Provide security related access management support including accessrecertification, identity
  • Provisioning, de-provisioning and access change requests
  • Protected the confidentiality, integrity, and availability of information systemsthrough methods of application intrusion prevention, threat analysis, and risk mitigation
  • Followed company wind security best practices and protocols to mitigaterisks of data breaches
  • Utilized SharePoint to create edit and publish vital procedure documents andteam updates
  • Created various security groups and added users to their appropriate groups.
  • Provided security access and account creation by configuring host based access using platforms such as Solaris, Unix client/server and Oracle database.

Service Desk Analyst

Capgemini
03.2022 - 09.2022
  • Identified and escalating critical issues to management
  • Monitored and updated systems as necessary
  • Providing end user support to help users with routine problems theyencounter while using computer applications
  • Participated in weekly meetings to discuss status of assessment
  • Working collaboratively with technical engineers to identify and resolvecomplex issues
  • Monitored computer network activity to identify potential security breaches orsystem failures
  • Responding to requests for help from users who are having trouble using anapplication or computer tool or who need help with their job tasks
  • Used the service now ticketing system to locate, create, and resolve tickets
  • Protected the confidentiality, integrity, and availability of information systemsthrough methods of application intrusion prevention, threat analysis, and risk mitigation
  • Troubleshooting both hardware and software issues with point of salessystems
  • Utilized SharePoint to create edit and publish vital procedure documents andteam updates
  • Providing support for new technology implementations by testing softwareand installing updates
  • Providing customer support via phone, email, chat, or instant message tousers who need help with their computers or mobile devices
  • Participating in end user training sessions to ensure that users are able touse new technologies effectively
  • Responded to and troubleshooting tickets in French
  • Used office 360 for documenting information, creating presentations and datatracking
  • Provided token support for Multifactor authentication, VPN/client basedremote access, password/account recovery using single sign on verification
  • Troubleshoot issues in Windows 8-10 systems.

Junior System Analyst/ Systems Administrator

LEGAL, EDUCATIONAL, District of
02.2021 - 03.2022
  • Monitor and respond quickly to incoming requests relate to IT issues
  • Maintain computer systems and act as support when systems go down
  • Troubleshoot issues in Windows 8-10 systems
  • Responsible for PC’s, Printers, Servers and related equipment (monitor,keyboard, mouse, hard drive, etc)
  • Maintain user PCs, including upgrades and configuration as needed
  • Assisted with on boarding of new users and creating user profiles
  • Keep inventory of all equipment, software, and license users
  • Install, configure, and upgrade PC software
  • Helped transition wireless network from hot-spots to 100% signal coverageby installing and upgrading switches, APS and routing Cat5 cable
  • Provided security access and account creation by configuring host basedaccess using platforms such as Solaris, Unix client/server and Oracle database.

Help Desk Analyst

AnswerNet Third-Party
08.2018 - 02.2021
  • Troubleshoot issues in Windows 8-10 systems
  • Obtained a public trust clearance in order to carry out job duties
  • Actively listened to customers, handled concerns quickly and escalated ifnecessary
  • Collaborate with IT teams for refined solutions
  • Authored technical writing documents
  • Respond to customer issues via phone, email and computer chat
  • Met and exceeded service level agreements
  • Resolved and or supported application and user maintenance issues
  • Troubleshoot VPN/remote software for remote workers
  • Created and resolved tickets using the Salesforce ticketing system
  • Assisted in the installing and maintenance of the networking infrastructure.

Patient Care Technician

HCA Healthcare
02.2017 - 06.2018
  • Executed data entry and data analysis tasks in documenting patient records.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Troubleshoot issues in Windows 9 environments
  • Actively listened to customers, handled concerns quickly and escalated ifnecessary
  • Offered office-wide support troubleshooting issues and optimizing usage
  • Facilitated timely review of proposals, correspondence and documentation toachieve key strategic initiatives
  • Enhanced projects with efficient schedules, coordinated related documentsand organized resources to support unique demands
  • Clerical Support
  • Obtained patient vital signs and reported results to staff nurse or physician,noting changes from prior measurements
  • Logged and tracked inquiries using a problem management database andmaintains history records and related problem documentation
  • Identified, evaluated, and prioritized customer problems and complaints toensure that inquiries were resolved appropriately
  • Evaluated patients to identify and address wounds, behavioural concerns andmedically relevant symptoms.

Administrative Assistant

MG HOME HEALTH, INC
06.2015 - 12.2016
  • Delivered top-notch administrative support to office staff, promotingexcellence in office operations
  • Entered and updated company data
  • Answered multi-line phone system, routing calls, delivering messages to staffand greeting visitors
  • Attended to office operations and required paperwork
  • Trained and provided on-going support to staff regarding PC usagefunctionalities and various issues
  • Produced accurate office files, updated spreadsheets and craftedpresentations to support executives and boost team productivity
  • Conducted research to identify computer products such as hardware andcomponents in order to make appropriate procurement recommendations
  • Monitored phones, emails, and personal inquiries in a professional manner
  • Performed day to day clerical duties
  • Fielded and responded to hardware problems via e-mail phone calls andpages to provide in-house or external resolutions as needed.

Skills

  • Cloud Computing
  • Network Security
  • Vulnerability Assessment
  • Excellent Communication
  • Data Entry
  • Windows Operating System
  • First Level Support
  • Knowledge Base

Certification

Associate of (ISC)²

Timeline

Service Desk Agent

Vanderbilt University Medical Center
03.2023 - 06.2023

Identity Access Management Administrator

Burlington Stores, Inc
01.2023 - 07.2023

CVS Health, IAM Security Anaylst
09.2022 - 01.2023

Service Desk Analyst

Capgemini
03.2022 - 09.2022

Junior System Analyst/ Systems Administrator

LEGAL, EDUCATIONAL, District of
02.2021 - 03.2022

Help Desk Analyst

AnswerNet Third-Party
08.2018 - 02.2021

Patient Care Technician

HCA Healthcare
02.2017 - 06.2018

Administrative Assistant

MG HOME HEALTH, INC
06.2015 - 12.2016
Associate of (ISC)²

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Marylyne Muandze