Marylyne Muandze
Richmond,USA
Summary
Identity and Access Management (IAM) professional with over 5 years of experience supporting enterprise identity governance, access provisioning, and identity lifecycle management across healthcare, retail, and financial services organizations. Skilled in SailPoint IdentityIQ (IIQ), SailPoint IdentityNow (IDN), Workday, Active Directory, Okta, Microsoft Entra ID (Azure AD), LDAP, and SQL. Experienced in application onboarding, access certifications, Role-Based Access Control (RBAC), Joiner-Mover-Leaver (JML) processes, identity provisioning and deprovisioning, and delivering secure, compliant IAM solutions that improve operational efficiency and strengthen access governance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Identity & Access Management (IAM) Engineer
Capital One
2025.02 - 2026.04
- Led end-to-end SailPoint IdentityIQ (IIQ) implementation activities including configuration, customization, deployment, and post-production support in enterprise IAM environments.
- Engineered and deployed data validation scripts to ensure integrity and consistency of training and production datasets.
- Ability to analyze and optimize notification systems, approval workflows, and role/entitlement models.
- Support and maintained HCM applications like Workday as a managed application within SailPoint, ensuring secure, compliant, and automated identity provisioning and deprovisioning across HR and IT systems.
- Designed audit-ready processes and logging mechanisms for data compliance, particularly in environments governed by HIPAA or GDPR.
- Developed custom connectors and APIs to automate data ingestion from third-party platforms into ML training environments.
- Developed and customized SailPoint IIQ workflows, provisioning policies, lifecycle events, approval processes, and certification campaigns.
- Integrated SailPoint IIQ with enterprise systems using REST APIs, SOAP services, JDBC connections, LDAP, and Active Directory connectors.
- Developed and optimized SQL Server queries, stored procedures, and reporting logic to improve access governance reporting and data integrity.
- Performed troubleshooting and root-cause analysis for connector failures, aggregation issues, workflow errors, and provisioning exceptions.
- Participated in SailPoint performance tuning initiatives to improve task execution times, aggregation performance, and certification processing.
- Collaborated with application owners and security teams to implement RBAC models, Segregation of Duties (SoD) controls, and access governance policies.
- Supported audit readiness initiatives by maintaining certification evidence, remediation workflows, and compliance documentation aligned with SOX and HIPAA requirements.
- Worked within Agile development environments participating in sprint planning, backlog refinement, peer reviews, and deployment activities.
- Built and managed data validation and monitoring processes to ensure integrity of HR data flowing between Workday, SailPoint, and other enterprise systems, supporting analytics and compliance reporting.
- Built dashboards and automated reporting tools using Google Sheets and other BI platforms to visualize model performance.
- Participated in code reviews and data architecture discussions to promote best practices in engineering and data governance.
- Led knowledge-sharing sessions and process improvement initiatives to streamline application onboarding and documentation standards.
Identity and Access Management Analyst
Epic Games
2023.10 - 2024.09
- Conducted user access reviews using SailPoint IdentityNow, ensuring compliance with security policies, regulatory requirements, and industry standards.
- Created, transposed, and imported data tables in SailPoint IdentityNow to organize and store access-related information efficiently.
- Developed and maintained comprehensive documentation for access reviews, outlining the parameters, objectives, and stakeholders involved in the process.
- Collaborated with cross-functional teams to streamline access review processes, enhance efficiency, and improve data accuracy.
- Created roles, access profiles, and entitlements utilizing SailPoint IdentityNow.
- Generated detailed reports on access review findings, providing actionable insights and recommendations to management.
- Supported SailPoint IdentityIQ access certification campaigns and remediation activities across enterprise applications and privileged access groups.
- Assisted with onboarding enterprise applications into SailPoint IIQ by configuring application schemas, entitlement mappings, and provisioning workflows.
- Participated in identity lifecycle automation initiatives supporting automated provisioning, deprovisioning, and role assignments.
- Worked closely with stakeholders to gather IAM requirements and translate business needs into scalable access governance solutions.
- Assisted with troubleshooting access review discrepancies, aggregation failures, and entitlement reconciliation issues within SailPoint environments.
- Generated audit-ready access governance reports supporting internal and external compliance reviews.
- Contributed to the development and implementation of security controls to mitigate identified risks.
- Utilized SQL for data extraction, transformation, and loading (ETL) processes to ensure data accuracy and integrity.
- Collaborated with stakeholders to define data requirements and ensure alignment with organizational goals.
Supply Chain Workday Consultant
Virginia Hospital Center
2023.09 - 2023.12
- Utilized data analytics tools like Excel and Google sheets to generate insights and forecasts, facilitating proactive decision-making.
- Developed and executed test plans, ensuring the successful deployment of Workday SCM modules and the resolution of any issues identified during testing.
- Conducted training sessions for end-users and provided ongoing support to address technical challenges and enhance user proficiency.
- Collaborated with IT teams to troubleshoot and resolve technical issues related to Workday SCM modules.
- Conducted regular audits of Workday configurations to identify opportunities for optimization and efficiency improvements.
- Led the implementation and configuration of Workday modules tailored to the healthcare industry, including Human Capital Management (HCM) Supply Chain Management (SCM) and Payroll.
- Created complex custom reports like Income Statement, Budget vs Actuals etc.
- Collaborated with healthcare professionals and administrators to understand unique business requirements, ensuring the alignment of Workday solutions with industry regulations and best practices.
- Configured and maintained Workday security protocols to safeguard sensitive healthcare data and ensure compliance with privacy regulations.
- Leveraged Workday sandbox environments to develop, test, and validate system configurations before deployment, minimizing potential disruptions.
- Utilized proxy privileges to efficiently troubleshoot issues, conduct system testing, and provide support to end-users.
- Collaborated with cross-functional teams, including business analysts and stakeholders, to gather requirements and design effective SCM solutions.
Identity and Access Management Administrator
Burlington Stores,inc
2023.02 - 2023.07
- Solid understanding of industry standards and frameworks, such as OAuth, SAML, LDAP, RBAC, and ABAC.
- Utilizing Oracle SQL Developer and Putty to create/modify Unix accounts, granting access to Unix servers and Samba drives.
- Managing incidents and requests in ServiceNow, reducing the queue by 85% over 4 months.
- Utilized excel for ticket management.
- Utilized RACF tools for provisioning user security access.
- Create, modify, and revoke account access in SailPoint IIQ, SecureLink, Azure, Tacacs, Warehouse Management and other BCF systems.
- Collaborated with cross-functional teams to define and implement role-based access controls and entitlements.
- Developed and modified SailPoint workflows, rules, forms, and approval processes to support enterprise IAM requirements.
- Used/Reviewed SOPs for accuracy and update in governance and compliance.
- Managed Information Security lifecycle for access control, integrating with key systems for joiners, movers, and leavers.
- Designed and implement IAM solutions, including provisioning, authentication, authorization, and federation technologies.
Workday Analyst
Vanderbilt University Medical Center
2023.03 - 2023.06
- Assisted users with Workday functionality, including time and attendance, benefits administration, performance management, and onboarding/offboarding processes.
- Provided tier 1 and tier 2 support for Workday applications, responding to user inquiries, troubleshooting issues, and resolving incidents within established service level agreements (SLAs).
- Participated in weekly meetings to discuss status of projects and assessments.
- Conducted initial triage of incoming support tickets, ensuring accurate categorization and prioritization of incidents.
- Utilized incident tracking system to document and track user issues, resolutions, and follow-up actions.
- Went through HIPAA training in order to receive a certification and stay within compliance policies.
- Collaborated with the IT team to escalate and resolve complex technical issues requiring further investigation.
- Assisted in the testing and implementation of Workday updates, patches, and enhancements.
- Utilized excel for service request management.
- Conducted user training sessions and created documentation to facilitate self-service and improve user adoption.
- Managed user access controls, including account creation, password resets, and permissions management.
- Maintained a comprehensive knowledge base of common issues and solutions to facilitate efficient problem resolution.
- Collaborated with cross-functional teams and vendors to troubleshoot and resolve integration issues with other enterprise systems.
- Actively participated in continuous improvement initiatives to enhance the effectiveness and efficiency of the IT helpdesk.
Identity and Access Management Security Analyst
CVS Health
2022.08 - 2023.01
- Administered user accounts and access privileges in the organization's identity management system reducing tickets by 12%.
- Monitoring user activity in the identity and access management system.
- Utilized service now, excel, and SharePoint for ticket handling.
- Completing account terminations including running lock and revoke scripts for databases and disabling Unix accounts in LDAP.
- Use power shell scripts to create shared mail boxes, distribution list, Citrix access and changing a users Organization Unit.
- Utilized the Roles Based Access Control (RBAC) platform to create, review, and maintain associated policies for Role assignment.
- Provide security related access management support including access recertification, identity provisioning, de-provisioning and access change requests.
- Supported SailPoint IIQ provisioning and access governance operations across enterprise healthcare systems and cloud applications.
- Utilized LDAP, Active Directory, and JDBC integrations to manage secure access provisioning and account reconciliation activities.
System Analyst
Capgemini
2022.03 - 2022.09
- Providing end user support for corporate and subway store employees to help users with routine problems they encounter while using computer/subway applications.
- Supporting stake holders and over 44,000 restaurant locations world wide in their ability to perform their day-to-day technology related operations.
- Working collaboratively with technical engineers to identify and resolve complex issues utilizing cyber security best practices.
- Used Service Now ticketing system to locate, create, and resolve tickets.
- Troubleshooting both hardware and software issues with point of sales systems.
- Utilized SharePoint to create edit and publish vital procedure documents and team updates.
- Providing customer support via phone, email, chat, or instant message to users who need help with their computers or mobile devices.
- Participating in end user training sessions to ensure that users are able to use new technologies effectively.
- Responded to and troubleshooting tickets in French.
- Used office 360 for documenting information, creating presentations and data tracking.
- Provided token support for Multifactor authentication, VPN/client based remote access, password/account recovery using single sign on verification
- Troubleshoot issues in Windows 8-10 systems.
Junior System Analyst/ Systems Administrator
Legal Defense Fund
2021.02 - 2022.03
- Monitor and respond quickly to incoming requests relate to IT issues.
- Maintain computer systems and act as support when systems go down.
- Troubleshoot issues in Windows 8-10 systems.
- Responsible for PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Assisted with on boarding of new users and creating user profiles.
- Keep inventory of all equipment, software, and license users.
- Integrated SailPoint IdentityIQ to establish role-based access control (RBAC)frameworks, defining roles, entitlements, and permissions.
- Install, configure, and upgrade PC software.
- Perform maintenance for virtual servers (VMware environment).
- Helped transition wireless network from hot-spots to 100% signal coverage by installing and upgrading switches, APS and routing Cat5 cable.
- Provided security access and account creation by configuring host based access using platforms such as Solaris, Unix client/server and Oracle database.
Help Desk Analyst
Department of Human Services Washington
2018.08 - 2021.02
- Obtained a public trust clearance in order to carry out job duties.
- Actively listened to customers, handled concerns quickly and escalated if necessary.
- Collaborate with IT teams for refined solution.
- Authorized transaction and tracking documents utilizing sharepoint and office 365 tools.
- Utilized salesforce ticketing system for ticket monitoring and resolution.
- Went through HIPAA training in order to receive a certification and stay within compliance policies.
- Supported system testing functionality and issue resolution utilizing workday HCM.
- Used excel for documentation and tracking purposes.
- Participated in weekly meetings to discuss status of assessments.
- Respond to customer issues via phone, email and computer chat.
- Provided application support for the District Direct app.
- Met and exceeded service level agreements
- Resolved and or supported application and user maintenance issues
- Troubleshoot VPN/remote software for remote workers
- Created and resolved tickets using the Salesforce ticketing system
- Assisted in the installing and maintenance of the networking infrastructure.
Education
Associate of Science - Health Information Management
Laurel Ridge Community College
VirginiaSystem Administration
Trinitech Global
MarylandHigh School Diploma - undefined
Hermitage High School
VirginiaSkills
Identity and Access Management (IAM)
IGA Platforms: SailPoint IdentityIQ (IIQ) , SailPoint IdentityNow
Access Management & SSO: Okta, Azure AD, Ping Identity, CyberArk
Directory Services: Active Directory, LDAP
Governance & Controls: Role-Based Access Control (RBAC), Attribute-Based Access Control (ABAC), Segregation of Duties (SoD), Identity Lifecycle Management (JML Automation), Access Certification Campaigns
Protocols & Standards: SAML, OAuth, OpenID, NIST SP800-53
Technical Skills & Engineering
Programming & Scripting: Java, PowerShell
Databases & Analytics: SQL, Snowflake, Oracle, Microsoft Power BI
Cloud Computing & Enterprise Systems
Cloud Environments: Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure
Enterprise Software: Workday (HCM, SCM, Payroll), ServiceNow, Salesforce, SharePoint, Office 365, Google Sheets, Microsoft Excel
Security & Compliance
Frameworks & Audits: SOX, HIPAA, GDPR, ITIL
Security Operations: Vulnerability Assessment, Threat Analysis, Risk Mitigation, Incident Management
Professional Methodologies & Core Competencies
Project Delivery: Agile Methodology, Daily Stand-ups
Functional Capabilities: Knowledge Base Creation, Data Entry, Data Collection Management, Technical Writing, Workflow Automation
Certification
- HIPAA
- Workday
- Google Analytics
- ITIL
Languages
French (expert)
Timeline
Senior Identity & Access Management (IAM) Engineer
Capital One
2025.02 - 2026.04
Identity and Access Management Analyst
Epic Games
2023.10 - 2024.09
Supply Chain Workday Consultant
Virginia Hospital Center
2023.09 - 2023.12
Workday Analyst
Vanderbilt University Medical Center
2023.03 - 2023.06
Identity and Access Management Administrator
Burlington Stores,inc
2023.02 - 2023.07
Identity and Access Management Security Analyst
CVS Health
2022.08 - 2023.01
System Analyst
Capgemini
2022.03 - 2022.09
Junior System Analyst/ Systems Administrator
Legal Defense Fund
2021.02 - 2022.03
Help Desk Analyst
Department of Human Services Washington
2018.08 - 2021.02
System Administration
Trinitech Global
High School Diploma - undefined
Hermitage High School
Associate of Science - Health Information Management
Laurel Ridge Community College