Mary Lynn Tomaino

• Improved member retention by developing and implementing engaging group fitness programs.
• Managed a team of fitness instructors, resulting in increased class attendance and member satisfaction.
• Enhanced the overall group fitness experience by continuously evaluating and refining class offerings and schedules.
• Maintained current knowledge of industry trends by attending relevant conferences and workshops, applying new ideas to enhance the overall group fitness experience for members.
• Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
• Improved client fitness levels by developing personalized workout plans and monitoring progress.
• Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.

• Improved patient scheduling efficiency by streamlining appointment booking processes.
• Enhanced office communication by establishing and maintaining effective channels between staff, patients, and dental providers.
• Reduced patient wait times through efficient management of the front desk and prioritization of tasks.
• Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
• Implemented a digital record-keeping system for improved organization and easy access to patient information.
• Managed inventory for dental supplies, ensuring timely ordering to prevent stock shortages and minimize costs.
• Oversaw office budget planning, monitoring expenses to maintain financial stability within the practice.
• Developed marketing strategies for increased visibility in the community, resulting in higher new patient rates.
• Maintained compliance with industry regulations by staying updated on changes and implementing necessary adjustments to office protocols.
• Trained new hires on office procedures, software usage, and customer service best practices for seamless integration into the team.
• Assisted dentists with treatment coordination efforts, ensuring patients received appropriate care plans tailored to their needs.
• Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
• Organized continuing education opportunities for dentists and staff members to stay current on industry advancements while maintaining licensure requirements.
• Collaborated with other healthcare professionals in coordinating comprehensive care plans for patients requiring multidisciplinary treatments across different specialties.
• Streamlined financial transactions by managing accounts receivable processes effectively, ensuring prompt payments from patients or third parties involved in their care.
• Managed office security protocols, minimizing risks and maintaining a safe environment for both patients and staff members alike.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Completed bi-weekly payroll for 5 employees.

Taught and implemented adult education fitness programs.

Taught in three schools in summer camp fitness programs.

DARE program for after school children that needed a place to vent and use their energy for fitness and homework.

• Developed a team of skilled trainers through ongoing coaching, feedback, and professional development opportunities.
• Ensured safety and cleanliness standards were maintained throughout the facility, resulting in a well-organized workout environment.
• Served as a mentor for new trainers, contributing to their professional growth and success within the organization.