Mary M. Silva
Summary
I'm seeking an opportunity where my experience as a writer and corporate trainer will be welcomed by a forward-thinking company who's focused on education. My passion is developing content and then delivering it through whatever venue works best for the learner. With a successful sales and training track record in the business world, as well as the time-management skills needed to create my writing career on the side, I've established that I work well under pressure and assigned deadlines. Having been a remote employee for nearly four years, I work well independently but also appreciate the opportunity to collaborate with colleagues.
Overview
13
13
years of professional experience
Work History
Regional Insurance Manager
Mercedes Benz Financial Services
12.2020 - Current
- Serve as a valued partner to over seventy Mercedes-Benz dealerships in the southern United States by assisting with claims processes and issues, as well as virtually training dealership personnel about aftermarket products.
- Collaborate with vendor-partners to ensure competitive insurance rates and streamlined processes for the Mercedes-Benz dealer body.
- Analyze aftermarket sales trends to help dealerships identify areas of opportunity and work with the Mercedes field staff to form implementation strategies.
- Ongoing aftermarket trainer for in-person nationwide dealership seminars.
Author
Self Employed Writer
11.2011 - Current
- Published a murder-mystery called Two Outof Three. This book was awarded a Kirkus Star by Kirkus Reviews, a book review entity recognized worldwide and established in 1933.
- Two Out of Three was also named to the "Top 100 Best Indie Authors" by Kirkus Reviews in 2012.
- Published The Stairwell in 2014.
- Published Fashionably Late: An Unapologetic Guide for Beginning Adult Golfers in 2024. This book currently carries 4.9 stars on Amazon.
Dealer Relationship Manager
Mercedes Benz Financial Services
03.2017 - 12.2020
- In-person field manager for Mercedes-Benz dealerships in Massachusetts, Connecticut and New York.
- Handled dealer concerns and complaints professionally, implementing appropriate actions to address their issues and prevent future occurrences.
- Delivered training to dealership staff members, promoting product knowledge and sales techniques that led to increased sales performance.
- Developed strong rapport with key dealership personnel through consistent engagement and relationship building efforts.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved sales goals and service targets by successfully implementing and executing plans with dealership personnel.
National Sales Trainer
Ally Bank
10.2014 - 03.2017
- Created the onboarding process for new sales hires by creating an effective orientation program focused on company culture, products, and sales techniques.
- Evaluated the effectiveness of ongoing training efforts through regular reporting on key metrics such as employee engagement levels, skill acquisition rates, and overall sales performance improvements.
- Increased sales revenue by developing and implementing comprehensive training programs for national sales team.
- Boosted customer satisfaction with product knowledge training sessions that equipped sales representatives to address client concerns accurately and confidently.
- Facilitated national and regional workshops aimed at sharing best practices, promoting collaboration between territories, and maintaining consistent messaging across the organization.
Education
MBA -
Suffolk University
Boston, MABachelor of Arts -
Briar Cliff College
Sioux City, IASkills
- Accomplished trainer from both a training and content-creator standpoint
- Excellent writing and grammar skills Well-versed in many different software programs
- Decades of experience in time and territory management and understand the sense of urgency when given deadlines
- The ability to be flexible and multi-task when there are several projects in need of immediate attention
Timeline
Regional Insurance Manager
Mercedes Benz Financial Services
12.2020 - Current
Dealer Relationship Manager
Mercedes Benz Financial Services
03.2017 - 12.2020
National Sales Trainer
Ally Bank
10.2014 - 03.2017
Author
Self Employed Writer
11.2011 - Current
MBA -
Suffolk University
Bachelor of Arts -
Briar Cliff College
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