Summary
Overview
Work History
Education
Skills
Timeline
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Mary 'Madison' Bolling-Holland

Lecanto,FL

Summary

Proven Office Coordinator with a track record of enhancing customer satisfaction and sales growth at Gallery Interiors. Skilled in relationship building, teamwork and upselling strategies, adept at fostering positive customer engagements and collaborating effectively with teams. Achieved consistent sales targets and improved client retention through exceptional service and problem-solving abilities.

Overview

3
3
years of professional experience

Work History

Office Coordinator

Gallery Interiors
01.2023 - 08.2024
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.

Retail Sales Associate

Tuesday Morning
08.2021 - 12.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.

Education

GED -

Penn Foster Career School
Pennsylvania
05.2022

Skills

  • Schedule Coordination
  • Teamwork and Collaboration
  • Relationship Building
  • Time Management
  • Interpersonal and written communication
  • Client Relations
  • Organization
  • Customer Engagement
  • Product Sales
  • Upselling strategies
  • Customer Assistance
  • Poblem Solving Strategist

Timeline

Office Coordinator

Gallery Interiors
01.2023 - 08.2024

Retail Sales Associate

Tuesday Morning
08.2021 - 12.2022

GED -

Penn Foster Career School

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Mary 'Madison' Bolling-Holland