MARY MAE BABANTO
9202 50th Ave Apt 2D Elmhurst,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Clinic Administrative Assistant 2 Secretary/Receptionist
Fresenius Medical Care (QAKC)
3435 70th Street, Jackson Heights, NY 11372
07.2022 - Current
- Processed timecards and payroll data of employees.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Trained new employees on various administrative tasks, contributing to the overall success of the team members integration into their roles at the clinic.
- Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning.
- Prepared and processed patient referrals and transfer requests.
- Organized paperwork such as charts and reports for office and patient needs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assists with month-end reporting requirements.
- Preparing and typing routine correspondence, form letters and reports.
- Enhanced patient experience by efficiently managing clinic appointments and scheduling by using Schedule Wise to schedule patient appointments for dialysis treatments.
- Ensures data entry has been completed for Crown Web. Related to ESRD 2728. ESRD 2746.
- Answered telephone calls to offer clinic information, answer questions regarding patients, and direct calls to staff.
- Maintained patient confidentiality through strict adherence to HIPAA guidelines and best practices.
- Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed.
- Effectively managed inventory levels of office supplies within budget constraints while ensuring availability of necessary items for daily operations.
Front Desk Agent
Hampton By Hilton
108 West 24th Street, New York, NY 10011
08.2021 - 08.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification. Collected room deposits, fees, and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Maintained clean and organized front desk areas to uphold polished company image.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Cashier
Century 21 Department Store
61-35 Junction Blvd, Rego Park, NY 11374
03.2017 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor of Science - Hotel And Restaurant
Eastern Visayas State University
Ormoc City, Leyte03.2011
Skills
- Scheduling
- Microsoft Office proficiency
- Time management
- Written and oral communications
- Organizational Competencies
- Problem solver
Timeline
Clinic Administrative Assistant 2 Secretary/Receptionist
Fresenius Medical Care (QAKC)
07.2022 - Current
Front Desk Agent
Hampton By Hilton
08.2021 - 08.2022
Cashier
Century 21 Department Store
03.2017 - 03.2020
Bachelor of Science - Hotel And Restaurant
Eastern Visayas State University