Mary Mae Banks

Knowledgeable and dedicated customer service professional with extensive experience in inbound and outbound calls. A solid team player with an outgoing, positive demeanor, and proven skills in establishing client rapport. Highly motivated to maintain customer satisfaction and contribute to the organization's overall success. Specializes in quality and process optimization. Articulate, energetic, and results-oriented, passionate about developing relationships, cultivating partnerships, and driving business growth. With over 10 years of experience in the customer service industry across various roles, I am eager to share my insights and continue my professional development.

I have had the opportunity to acquire multi-level customer service expertise from the diverse departments in which I have been positioned while working for Southside Bank and Amazon. In the Philippines, I worked for HSBC as a US mortgage collector, where I honed my ability to manage multiple tasks, provide administrative support as necessary, and, most importantly, empathize with customers facing challenging situations.