MARY MANTHIPA PHROMTHAI
Panama City,FL
Summary
Motivated and customer-focused Relationship Banker with a strong foundation in financial services and client relationship management. Holds a dual Bachelor’s degree in Business Administration and Hospitality Management from Vatel International Business School, a globally recognized international college. Known for delivering exceptional customer experiences, handling financial transactions with accuracy, and supporting clients with tailored banking solutions. Eager to continue growing in a dynamic financial environment while leveraging international business training and a service-oriented mindset
Overview
8
8
years of professional experience
Work History
Relationship Banker
Trustmark Bank
02.2025 - Current
- Successfully completed Relationship Banker II training, developing advanced expertise in customer service, regulatory compliance, and comprehensive banking solutions
- Open and maintain personal and joint accounts with accuracy and compliance
- Accurately processed a full range of teller transactions while maintaining balanced drawers, handling up to 150 daily transactions in a fast-paced branch environment with detail-oriented service.
- Managed operational responsibilities including customer inquiries and fraud follow-ups, instant issue reporting, Loomis ATM deposits, monthly audits, scan work, and required CTR filings. Provided comprehensive account maintenance support such as debit card issuance, personal information updates, spending limit adjustments, travel notices, and transaction dispute resolution both in person and by phone
- Support clients with CD setup and renewals, accurately processing interest rates,
Maitre D'
Pescado
02.2022 - 08.2025
- Oversee the day-to-day operations of the host/hostess staff, ensuring the host staff are professional, courteous, and knowledgeable
- Managed guest operations for 200–300 guests per dinner shift, and up to 600 guests during peak days across both brunch and dinner services, coordinating reservations, waitlists, and walk-ins
- Managed high-volume reservations for special holidays, and ticketed events
- Utilized problem-solving skills to resolve any customer complaints or issues quickly and efficiently
- Processed payments from guests using cash registers or POS systems
- Provide daily reports to upper management.
- Train new hostesses on proper greeting techniques, reservation systems and seating arrangements
Maitre D'
The Daytrader
05.2023 - 08.2023
- Managed hostess scheduling
- Maintained accurate records of reservations, seating arrangements, and wait times
- Performed periodic inventory checks of supplies needed for restaurant operation
- Trained new hires in hospitality procedures and customer service etiquette
- Responded promptly to all customer inquiries via phone within established timeframe
International Management Trainee
St.Joe Hospitality
02.2021 - 02.2022
- Assisted in overseeing daily restaurant operations, ensuring smooth service and customer satisfaction
- Managed all reservations for a special holiday event, ensuring accurate and timely confirmations for all guests
- Managed multiple phone lines efficiently during peak hours of operation
- Provided exceptional customer service, troubleshooting any reservation issues or last minute changes efficiently
Management Trainee
Bangkok Marriott Hotel The Surawonse
03.2019 - 06.2019
- Performed administrative duties including filing documents, entering data into the system, and answering phones and organized daily paperwork such as room keys, sales receipts, and reports
- Ensured that all guests were comfortable during their stay by providing excellent hospitality services
- Organized events such as conferences or seminars ensuring all details were taken care of ahead of time
Food and Beverage Trainee
Ibis Hotel
10.2018 - 11.2018
Front Office Trainee
Novotel Accor Hotel
09.2018 - 10.2018
Housekeeping Trainee
The Four Wings Hotel
05.2017 - 08.2017
Education
BBA - Hotel Management And Business
Vatel International Business School
Bangkok, Thailand12.2020
BBA - Hospitality Administration And Management
Silpakorn University International College
Bangkok, Thailand12.2020
Skills
- Restaurant Operations
- Reservation Management
- Customer Service
- Effective Multitasking
- Interactive communication skills
- Staff Training
- Teamwork and Collaboration
- Conflict and Complaint Resolution
- Problem-solving abilities
- Organizational Skills
- Reliable and Trustworthy
Timeline
Relationship Banker
Trustmark Bank
02.2025 - Current
Maitre D'
The Daytrader
05.2023 - 08.2023
Maitre D'
Pescado
02.2022 - 08.2025
International Management Trainee
St.Joe Hospitality
02.2021 - 02.2022
Management Trainee
Bangkok Marriott Hotel The Surawonse
03.2019 - 06.2019
Food and Beverage Trainee
Ibis Hotel
10.2018 - 11.2018
Front Office Trainee
Novotel Accor Hotel
09.2018 - 10.2018
Housekeeping Trainee
The Four Wings Hotel
05.2017 - 08.2017
BBA - Hotel Management And Business
Vatel International Business School
BBA - Hospitality Administration And Management
Silpakorn University International College