Marymar Machuca
Reisterstown,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
19
19
years of professional experience
Work History
Customer Service Representative l at
Montgomery County Government
Rockville, MD
04.2021 - Current
- Performed a wide variety of general clerical, public contact, and customer service work providing information and/or directing request over the telephone and at a public counter
- Received and processed all inbound calls with excellent customer service
- Identified the type of service being requested through a series of detailed clarifying questions for better understanding of the issue presented
- Engaged call information to the software systems for communications
- Provided callers with information about appropriate and available county service
- Answered telephone inquiries from the general public for non-emergency county services
- Listened to the caller’s question(s), asking relevant questions for clarification as necessary, evaluating the information obtained and providing the appropriate response in accordance with specific instruction and training
- Processed, recorded and maintained records of telephone exchanges in accordance with specific and established procedures; performed follow- up duties as directed and required
- Performed after-call work, referred service requests to the appropriate county department, fulfilled requests from customer calls where the work is defined by the Customer Service Center per Standard Operating Procedures (SOP)
Receptionist/Office Manager
R&M Cleaning Service
Woodbridge, VA
07.2011 - Current
- Coordinated meetings and communicated with clients
- Directed and scheduled staff in their work assignments
- Maintained enough supplies and inventory of cleaning products and placed orders when
- Necessary
- Managed and reported any incidents when there was any issues with the cleaning that was provided via email, text, or work proposals
- Trained, and inspected work from staff to ensure all procedures are performed according to standards standards
- Tracked all payment
Accounts Payable and Receivable
EZ Solutions
Alexandria , VA
02.2018 - 02.2020
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
- Matched purchase orders to invoices and logged invoices into computer.
- Verified vendor accounts.
- Reviewed each invoice and requisitions for payment approval.
- Prepared checks and assisted with payroll duties.
- Evaluated payment applications for completed work.
Receptionist/Office Manager
HVAC
Alexandria, VA
02.2017 - 08.2019
- Coordinated office activities and operations to secure efficiency and compliance to company
- Policies
- Translated for customers
- Trained new employees while enforcing high quality of customer service through implementation of effective company policy procedures
- Prepared proposals for clients and vendors
- Submitted timely reports and prepared presentations
- Tracked inventory of office supplies and technician supplies and placed orders when necessary
- Created and updated records and databases
- Supported budgeting and bookkeeping procedures
- Managed every day phone calls and correspondence
- Managed schedules/ travel arrangements/appointments etc
- For the upper management
- Supervised administrative staff and divide responsibilities to ensure performance, Guided a group of up to 8 new employees trained them on clerical day to day basics, explanations of material
- Guided weekly discussion sessions on material; prepared weekly problem sets and monthly review sheets of expected goals
Receptionist/Office Manager
JOL General Contracting
Laurel, MD
05.2015 - 01.2017
- Participated in going to work sites to analyze building material
- Generated reports for profit and loss expenses on projects
- Mastered techniques to help in time management
- Produced weekly reports to monitor progress and presentation summarizing most important research findings and strategy for progress of the project
Education
Business Management
Northern Virginia Community College(NOVA)
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Gar-field High School
Skills
- PROFESSIONAL SKILLS
- Desko: HVAC Dispatching, Invoices, Quotes, Accounting
- Quickbooks: Accounting, Payroll functions, Payments, Bookkeeping, Taxes
- Microsoft Office: Edit text documents, Create templates, Charts, Powerpoints, Graphs, Functions, Analyzing Data, Spreadsheets
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Multitasking Abilities
- Good Telephone Etiquette
- Interpersonal Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Customer Service Representative l at
Montgomery County Government
04.2021 - Current
Accounts Payable and Receivable
EZ Solutions
02.2018 - 02.2020
Receptionist/Office Manager
HVAC
02.2017 - 08.2019
Receptionist/Office Manager
JOL General Contracting
05.2015 - 01.2017
Receptionist/Office Manager
R&M Cleaning Service
07.2011 - Current
Business Management
Northern Virginia Community College(NOVA)
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Gar-field High School
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