Summary
Overview
Work History
Education
Skills
Timeline
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Mary Mariah Gachupin

Mary Mariah Gachupin

Jemez Pueblo,NM

Summary

Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.

Overview

13
13
years of professional experience

Work History

Program Director

Wings Of America
08.2023 - Current
  • Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Provided ongoing direction and leadership for program operations.
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth.

Customer Service Specialist

Pueblo Of Jemez
07.2019 - 04.2021
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Front Desk Agent

Sky Ute Casino
03.2019 - 06.2019
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Bingo Attendant

Sky Ute Casino
10.2018 - 03.2019
  • Collaborated with other team members, participating in regular meetings to discuss ways to improve operations and guest experiences.
  • Developed rapport with regular players, providing personalized attention that fostered loyalty among the customer base.
  • Streamlined inventory management processes by conducting routine checks on gaming supplies such as cards and daubers.
  • Maintained cleanliness throughout the bingo hall, ensuring a comfortable space for guests during their visit.

Summer Recreation Leader

Pueblo Of Jemez
05.2011 - 07.2015
  • Facilitated skill development in sports, arts, crafts, and other recreational areas through interactive lessons and hands-on experiences.
  • Assisted in the planning of special events such as field trips, talent shows, and other themed days for added excitement throughout the summer.
  • Fostered a love of learning and curiosity among campers by incorporating educational components into daily recreational activities.
  • Received positive feedback from parents on end-of-season evaluations due to exceptional rapport-building skills with children of all ages.

Education

Bachelor of Arts - Gender & Sexuality/Native American Studies

Fort Lewis College
Durango, CO
05.2023

Skills

  • Administration knowledge
  • Customer service experience
  • Policy Implementation
  • Effective leader
  • Organizational Leadership
  • Organizational Skills
  • Relationship Building
  • Professionalism
  • Interpersonal Skills

Timeline

Program Director

Wings Of America
08.2023 - Current

Customer Service Specialist

Pueblo Of Jemez
07.2019 - 04.2021

Front Desk Agent

Sky Ute Casino
03.2019 - 06.2019

Bingo Attendant

Sky Ute Casino
10.2018 - 03.2019

Summer Recreation Leader

Pueblo Of Jemez
05.2011 - 07.2015

Bachelor of Arts - Gender & Sexuality/Native American Studies

Fort Lewis College

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Mary Mariah Gachupin