MaryMarie Binczik
St. Cloud,MN
Summary
Driven professional with a proven track record of enhancing operational efficiency and patient care quality at Mend Correctional Care. Leverages strong communication and critical thinking skills alongside proficiency in data entry and Microsoft Outlook. Demonstrated ability to improve processes, exceed customer satisfaction goals, and maintain rigorous safety standards. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Machine Operator
MPI
09.2022 - 04.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Complied with company and OSHA safety rules and regulations.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Health Technician
Mend Correctional Care
02.2020 - 02.2022
- Improved clinic efficiency by streamlining medical record documentation processes.
- Assisted nurses with daily patient care tasks, ensuring a safe and comfortable environment.
- Contributed to successful accreditation reviews through adherence to established policies, procedures, and guidelines within the healthcare facility.
- Ensured compliance with HIPAA regulations by maintaining confidentiality in all aspects of patient information handling and storage processes.
- Assessed patient vital signs regularly, alerting appropriate staff members of any abnormalities or concerning changes.
- Provided compassionate support to patients during difficult health situations, promoting trust and rapport building with the healthcare team.
- Promoted patient satisfaction with thorough explanations of procedures and treatment plans.
- Monitored patient vital signs, lab results and other indicators of health.
- Maintained accurate patient charts and medical records.
Optometric Technician
PineCone Vision Center
01.2019 - 02.2020
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Streamlined administrative processes by accurately maintaining patient records and insurance information.
Certified Nursing Assistant
Country Manor Nursing Home
07.2016 - 11.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Operating Room Assistant
St. Cloud Hospital
12.2013 - 06.2016
- Enhanced operational efficiency by maintaining clean and organized workspaces, supporting quick room turnover between surgeries.
- Maintained operating room's inventory of products and replenished stock, when needed.
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
- Maintained functional knowledge of operational procedures to anticipate needs of surgeons.
- Upheld strict standards of infection control through consistent adherence to protocols related to sterilization, handling of contaminated materials, and hand hygiene practices.
- Confirmed presence of required medical equipment prior to scheduled appointments.
Stock Associate
Walmart
08.2010 - 12.2013
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
Education
Certificate - Licensed Practical Nursing
St. Cloud Technical College
Saint Cloud, MNCertificate - Phlebotomy
Alexandria Technical College
Alexandria, MNHigh School Diploma -
Monticello High School
Monticello, MN06.2009
Skills
- Strong Work Ethic
- Good Communication
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer satisfaction measurement
- Computer Skills
- Microsoft Outlook
- Computer Proficiency
- Professional telephone demeanor
Timeline
Machine Operator
MPI
09.2022 - 04.2024
Health Technician
Mend Correctional Care
02.2020 - 02.2022
Optometric Technician
PineCone Vision Center
01.2019 - 02.2020
Certified Nursing Assistant
Country Manor Nursing Home
07.2016 - 11.2018
Operating Room Assistant
St. Cloud Hospital
12.2013 - 06.2016
Stock Associate
Walmart
08.2010 - 12.2013
Certificate - Licensed Practical Nursing
St. Cloud Technical College
Certificate - Phlebotomy
Alexandria Technical College
High School Diploma -
Monticello High School
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