Mary (Molly) Shields

• Built customer relationships by providing support to a group of Pooled Employer 401(k) retirement Plans (PEP's)
• Oversaw a variety of compliance tasks relating to ERISA retirement plans
• Coordinated plan needs with other teams to ensure timely and accurate completion of regulatory/compliance requirements
• Managed compliance for over 125 ERISA retirement plans, ensuring adherence to federal regulations and mitigating legal risks.

• COBRA Client Lead responsible for system configuration and implementation of plan design updates for 9 COBRA clients
• Managed and implemented complex COBRA projects concurrently, maintaining high standards under tight deadlines.

Company Overview: Formerly, Xerox HRSolutions

• Subject Matter Expert to multiple client teams as well as offshore resources
• Researched and resolved complex technical issues
• Documented Root Cause Analysis for issues and distributed results within the internal organization
• Collected and documented functional requirements based on IRS regulations and client plan design for ACA administration of Health and Welfare plans.

Company Overview: acquired from Electronic Data Systems

• Health and Welfare systems analyst with the Core Development Team
• Worked along with the Product Development Group and Health & Welfare Programmers designing enhancements to the core system
• Through trouble shooting identified and found solutions for system bugs
• Aided in the development and deliver of core systems training
• Mentored and supported client teams.

Company Overview: acquired from Towers Perrin

• Over saw the conversion of 'retired' legacy system clients to the new Health & Welfare Benefit Administration System
• Supported the implementation of EDS's Global Application Delivery Quality Management System (GAD QMS/GMS)
• Promoted and contributed to the deployment of process improvements furthering achievement of CMMI level 3

• Health & Welfare Consultant during the development and launch of a new Benefit Administration System
• Advised systems developers, tested system functionality and end user experience
• Successfully implemented the initial client(s) on the new Benefit Administration System
• Facilitated training sessions for staff on new implementation tools and methodologies.
• Directed and supervised the implementation of subsequent clients to the new system

HW Implementation Team Leader

• Performed delivery services for ongoing client management and new client implementation(s)
• Created and executed Change Management processes including project scope documents, statements of work and requests for proposal to meet changing client needs and requirements
• Documented system protocols including creating, reviewing and approving functional and technical systems specifications
• Led team of Health & Welfare analysts in support of delivery services for ongoing client management and new client implementation
• Reviewed deliverables prepared by team before passing to client
• Managed hiring process, prepared performance evaluations, salary recommendations and training for all team members

• Implementation lead on multiple Health & Welfare clients. Specializing in data interfaces for payroll, vendor management system, vendor data feeds and government data feeds. Assured quality deliverables met on time and on budget. Coached and mentored newer team members.

• Implementation lead on multiple Health & Welfare clients
• Specializing in data interfaces for payroll, vendor management system, vendor data feeds and government data feeds
• Assured quality deliverables met on time and on budget
• Coached and mentored newer team members
• Customized system parameters
• Wrote technical specifications
• Followed QA procedures and system testing scenarios
• Documented client processing plans and procedures
• Provided software/functional support and plan servicing following installation