Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maryn Hess

Sicklerville,NJ

Summary

Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Mental Health Technician

The Redemption Housing
Cherry Hill, NJ
03.2024 - Current
  • Assisted patients with daily living activities, resulting in improving their well-being.
  • Provided direct patient care in a residential treatment facility for individuals with substance abuse issues.
  • Documented patients' day-to-day urinalysis and blood alcohol concentration levels.
  • Conducted individual and group therapy sessions to assist clients in developing coping strategies and improving emotional well-being.
  • Observed and documented behavioral patterns and changes in clients, providing valuable insights to the treatment team.
  • Implemented behavior management techniques to de-escalate crisis situations and ensure the safety of clients and staff.
  • Collaborated with mental health professionals to develop and implement treatment plans tailored to the unique needs of each client.

Receptionist/Stylist

Absolutely Fabulous Hair Salon
Sicklerville, NJ
05.2017 - Current
  • Greet each client and ask questions to determine fashion needs.
  • Evaluate client's hair and physical features to determine style plans.
  • Recommend treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Back up reception desk by answering phones, scheduling appointments and processing payments.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Foster a clean and sanitary work environment to protect customers and staff from infection.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Patient Care Technician

Jefferson Hospital
Washington Township, NJ
07.2023 - 03.2024
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Provided direct patient care and assistance to healthcare team members.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Assisting RN by performing EKG's and bladder scans on patients.
  • Obtained blood specimens by performing venipunctures and finger sticks.
  • Performing ADL's such as bathing, dressing and ambulating.
  • Aided RN's in the admission process by performing second eye skin checks and checking patients vital signs.
  • Monitored and replaced telemetry leads, responded tp phone calls from the telemetry technicians to adjust/ change leads

Patient Service Representative

South Jersey Radio Association
Voorhees, NJ
09.2022 - 07.2023
  • Register patients by verifying records to update computer system and patient charts.
  • Access patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Document and manage patient information in computer system.
  • Answer patient questions and field complaints to resolve issues.
  • Provide helpful assistance by anticipating and responding to needs of patients and family members.
  • Obtain insurance verification and authorization to submit financial clearance of patient accounts.
  • Run credit card batches and balanced deposits on daily basis.
  • Verify patients' insurance and payment methods during admissions or check-in processes.
  • Collaborate with clinical and administrative staff to meet patient needs.

Medical Receptionist

Metropolitan Dermatology
Vineland, NJ
10.2018 - 11.2021
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Entered insurance, demographics and health history into patient database.
  • Protected patients by observing strict HIPAA guidelines.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.

Administrative Assistant

Covington Funeral Home
Atco, NJ
06.2018 - 09.2018
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Assisted funeral director in coordination of services.
  • Obtained doctors' signatures on death certificate to complete insurance claim forms.
  • Offered administrative expertise in managing funeral home operations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly servicer programs.

Education

High School Diploma -

Winslow Township High School
Atco, NJ
06-2018

Bachelor of Arts -

St. Johns University
Queens, NY

Certified Medical Assistant

National Louis University
Chicago, IL

Skills

  • Specimen Collection
  • Emergency Response
  • Information Protection
  • ADL Support
  • Patient Observation
  • Vital Signs Monitoring
  • Customer Service
  • Appointment Scheduling
  • Insurance Verification
  • Medical Filing
  • Reception Management
  • Patient Intake
  • HIPAA Compliance
  • Patient Education
  • Blood Glucose Monitoring
  • Professional Bedside Manner
  • Behavioral management
  • Substance abuse education
  • Charting and clinical documentation

Certification

  • Certified Medical Assistant

Timeline

Mental Health Technician

The Redemption Housing
03.2024 - Current

Patient Care Technician

Jefferson Hospital
07.2023 - 03.2024

Patient Service Representative

South Jersey Radio Association
09.2022 - 07.2023

Medical Receptionist

Metropolitan Dermatology
10.2018 - 11.2021

Administrative Assistant

Covington Funeral Home
06.2018 - 09.2018

Receptionist/Stylist

Absolutely Fabulous Hair Salon
05.2017 - Current

High School Diploma -

Winslow Township High School

Bachelor of Arts -

St. Johns University

Certified Medical Assistant

National Louis University

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Maryn Hess