Maryna Merkulova
Phoenix,AZ
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service and Schedule Manager
AZ Quality Care LLC
08.2023 - Current
- Resource scheduling
- Service tracking reporting
- Scheduling and managing appointments based on resource skills and capacity
- Resource schedule and work shift capacity management
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Managed 70 clients
Regional Manager of Technical Support Team
Sintez Technology
01.2021 - 09.2022
- Managed intake process
- Managed schedules
- Managed issue resolution
- Customer Relationship Management
- Providing data Management & Analysis in navigating and understanding table structures and relationships.
- Training & Knowledge Management
- Team Leadership Management
- Customer Support Oversight
- Compliance & Quality Assurance
- Managed the support team's work to manage the requests from over 200 casinos on daily basis
Technical Support Specialist
Sintez Technology
12.2015 - 07.2018
- Writing and running SELECT statements to retrieve data.
- Filtering and Sorting using WHERE, ORDER BY, GROUP BY, HAVING.
- Combining data across multiple tables using INNER JOIN, LEFT JOIN, etc.
- Providing aggregations using functions like COUNT(), SUM(), AVG(), MAX(), MIN().
- Using simple sub queries for filters or derived data.
- Providing data Management & Analysis in navigating and understanding table structures and relationships.
- Report Generation by extracting and formatting data for reporting tools.
- Supporting clients on L1/L2 via e-mail, live chats, phone calls, I have worked with databases using SQL.
- I prepared and analyzed reports, handled challenging customers and situations, handled multi-tasks, worked under dynamic conditions and with minimal supervision i.e., showed strong analytical, prioritization, time management.
Sales – Account Management
Onyx Enterprises Int’l Corp.
11.2012 - 11.2015
- Account management
- Negotiations with the authorized representatives of the counter parties
- Support and training of the staff
- Customers counseling and advisory
- Resolve customer support requests
- Customer issue resolution including international customers
- Completed daily paperwork and computer entry of sales data as established by management
- Managed approximately 30 incoming calls, emails per day from customers
Education
Master's degree - Finance and Loans
Chornomorskyi State University
Mykolaiv, Mykolaiv Region05.2012
Bachelor's degree - Economics
Chornomorskyi State University
Mykolaiv, Mykolaiv Region05.2011
Skills
- SQL
- Linux
- Software troubleshooting
- Zendesk
- Analysis skills
- Jira
- Google Suite
- Data analysis
Certification
Driver's License
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Spanish
Elementary
Timeline
Service and Schedule Manager
AZ Quality Care LLC
08.2023 - Current
Regional Manager of Technical Support Team
Sintez Technology
01.2021 - 09.2022
Technical Support Specialist
Sintez Technology
12.2015 - 07.2018
Sales – Account Management
Onyx Enterprises Int’l Corp.
11.2012 - 11.2015
Bachelor's degree - Economics
Chornomorskyi State University
Master's degree - Finance and Loans
Chornomorskyi State University
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