Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maryna Miklukho-Maklai

70 Sklar ,apt.310 Ladera Ranch ,CA

Summary

Proven track record in enhancing customer satisfaction and operational efficiency, notably with DoorDash. Expert in route planning and customer service, I significantly increased on-time delivery rates. Skilled in safe driving and fostering strong relationships, my approach has consistently led to improved service outcomes and team collaboration.

Overview

6
6
years of professional experience

Work History

Deliverer

DoorDash
Ladera Ranch, CA
07.2023 - Current
  • Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
  • Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
  • Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
  • Increased on-time delivery rates through effective communication with dispatchers and proactive route adjustments.

Delivery Driver

Uber Eats
Ladera Ranch, CA
07.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Administrative Activity Manager

Arhivitis
Ukraine ,Kiev
11.2020 - 02.2022

It accepts documents from the subjects of appeals necessary for the provision of administrative services.

Provides subjects of appeals with comprehensive information and advice on the requirements and procedure for the provision of administrative services.

Controls compliance by entities providing administrative services with the term of consideration of cases and decision-making.

Issues or provides sending through the means of postal communication to the subjects of appeals of the results of the provision of administrative services (including the decision to refuse to satisfy the application of the subject of the appeal), notification of the possibility of receiving administrative services issued by the subjects of the provision of administrative services.

Performs control documents from other institutions (organizations), considers citizens' appeals, deputy appeals, other documents and prepares answers, within the limits of competence.

Performs instructions of management and other tasks provided for by the norms of legislation.

Hotel Administrator

Paris
Ukraine Kiev
06.2018 - 09.2020
  • Led the development of employee engagement programs that promoted teamwork and increased overall job satisfaction among staff members.
  • Managed daily operations for a seamless guest experience, including staff scheduling and room allocation.
  • Developed strong relationships with local businesses to increase referrals and attract new clientele.
  • Reduced costs through efficient inventory management and vendor negotiations.

Education

Master Of Bisiness,trade And Exchange Activities -

University of State Fiscal Service of Ukraine
Ukraine,Irpin
02.2020

Skills

  • Safety awareness
  • Local geography knowledge
  • Route Planning
  • Customer Service
  • Time Management
  • Safe Driving
  • Dependable and reliable
  • Attention to Detail
  • Clean Driving Record
  • Order picking and processing

Languages

Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Limited Working

Timeline

Deliverer

DoorDash
07.2023 - Current

Delivery Driver

Uber Eats
07.2023 - Current

Administrative Activity Manager

Arhivitis
11.2020 - 02.2022

Hotel Administrator

Paris
06.2018 - 09.2020

Master Of Bisiness,trade And Exchange Activities -

University of State Fiscal Service of Ukraine
Maryna Miklukho-Maklai