Maryna Ostas
Raeford,NC
Summary
Dynamic Social Media Manager with a proven track record at Instagram, enhancing brand visibility through innovative content strategies and influencer partnerships. Skilled in social media management and community engagement, I fostered strong relationships, driving lead generation and improving online sentiment. Adept at analytics, I consistently optimized campaigns for maximum impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Media Manager
Instagram
01.2021 - Current
- Developed and executed social media strategies to enhance brand visibility and engagement.
- Monitored performance metrics and adjusted content strategies based on analytics insights.
- Collaborated with cross-functional teams to create cohesive marketing campaigns across platforms.
- Curated and scheduled engaging content tailored for target audience demographics.
- Engaged with followers, responding to inquiries and comments to foster community relationships.
- Assisted in managing advertising budgets, optimizing ad placements for maximum reach.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Improved online community sentiment by implementing proactive customer service approach on social media.
- Led team of social media specialists, fostering collaborative and creative work environment.
- Developed comprehensive social media strategy to enhance online presence.
- Managed multiple social media platforms, ensuring consistent and impactful brand messaging.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Created and implemented systems and processes for monitoring media coverage.
International Client Support Coordinator
Intourist
07.2024 - 12.2024
- Coordinated client communications to ensure prompt resolution of inquiries and issues.
- Managed scheduling and logistics for client meetings, enhancing overall service delivery efficiency.
- Developed training materials to onboard new clients, streamlining the onboarding process.
- Assisted in analyzing client feedback to identify trends and improve service offerings.
- Maintained comprehensive records of client interactions using CRM software, ensuring data accuracy.
- Collaborated with cross-functional teams to execute client support initiatives effectively.
- Facilitated regular follow-ups with clients to assess satisfaction and address concerns proactively.
- Maintained a high level of client satisfaction by anticipating potential challenges and providing proactive support to address them effectively.
- Implemented effective communication strategies that facilitated strong relationships between clients and internal teams.
- Managed high-pressure situations with clients, maintaining a calm demeanor and professional attitude throughout the resolution process.
- Delivered exceptional customer service through consistent follow-through on commitments made to clients during interactions with them.
- Troubleshot software issues remotely by utilizing screen-sharing tools and guiding clients through step-by-step instructions.
- Enhanced client satisfaction by efficiently resolving technical and non-technical issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Public Relations Assistant
Kyiv Art Studio
01.2024 - 06.2024
- Assisted in developing press materials to promote studio events and exhibitions.
- Coordinated social media campaigns to enhance audience engagement and brand visibility.
- Managed event logistics, including venue selection and vendor coordination for art shows.
- Conducted research on media outlets to identify potential opportunities for coverage.
- Supported the organization of community outreach initiatives to foster public involvement in arts programs.
- Maintained media contact lists and updated databases to ensure accurate communication channels.
- Collaborated with team members on creative concepts for promotional materials and visual content creation.
- Created engaging content for blog posts, newsletters, social media platforms, helping drive website traffic and reinforce brand identity online.
- Assisted during high telephone volumes and customer escalations.
- Coordinated interviews between clients'' executives/media representatives ensuring proper preparation ahead of time.
- Supported event planning efforts by coordinating logistics, creating promotional materials, and managing attendee lists.
- Conducted comprehensive competitor analysis to inform strategic recommendations for client differentiation in the marketplace.
- Improved client satisfaction rates by consistently delivering timely and accurate reporting on campaign results.
- Worked closely with other internal departments to resolve customer service issues.
- Assisted in the creation of compelling press materials, including press releases, media advisories, and fact sheets.
- Provided excellent client service with regular communication updates and prompt responses to inquiries.
- Monitored industry trends and news coverage proactively to identify opportunities for client positioning or thought leadership placement.
- Developed and nurtured meaningful relationships with key media.
- Performed tasks and projects as assigned by director of marketing.
- Created high-quality press releases, blogs and newsletters.
- Built strong relationships with media outlets and communications professionals to expand personal network.
- Assisted in developing media strategies and campaigns for client needs.
- Responded to media inquiries, monitored media coverage and created press reports to influence public narrative.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Fitness Coach
Fit Gym
11.2022 - 01.2024
- Developed personalized fitness plans tailored to individual client goals and fitness levels.
- Conducted one-on-one training sessions, providing guidance on proper exercise techniques and safety.
- Monitored client progress, adapting programs to enhance performance and achieve desired outcomes.
- Led group fitness classes, fostering a motivating and supportive environment for participants.
- Collaborated with team members to organize community health events promoting fitness awareness.
- Utilized client feedback to refine training strategies, improving overall satisfaction and retention rates.
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Developed strong member relationships with caring and collaborative approach.
- Collaborated with other fitness professionals to develop innovative and engaging group exercise programs.
- Assisted with gym marketing efforts to attract new members and expand the facility''s reach within the community.
- Created individualized exercise, nutrition and strength and conditioning programs to facilitate weight loss and encourage healthy lifestyle.
- Improved client fitness levels by designing and implementing personalized workout plans tailored to individual needs.
- Delivered high-quality group fitness classes, ensuring a safe and enjoyable experience for all participants.
- Conducted comprehensive fitness assessments, enabling the creation of targeted fitness plans for each client.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Collaborated with clients to identify potential barriers to achieving fitness goals.
- Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Used music to motivate and energize classes.
- Demonstrated proper form and technique to prevent injury.
- Set up and broke down equipment before and after classes.
Hotel Manager
Golden Hour
05.2022 - 10.2022
- Oversaw daily hotel operations, ensuring optimal guest satisfaction and operational efficiency.
- Managed staff scheduling and training to maintain high service standards.
- Implemented inventory control measures for supplies and amenities, reducing waste.
- Coordinated with vendors to secure quality products and services for hotel needs.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Managed crisis situations, maintaining guest safety and satisfaction during unexpected events.
- Responded to guest complaints with effective solutions, turning potential negative experiences into positive ones.
Language Translator
Intourist
01.2022 - 05.2022
- Assisted in translating documents across various languages to ensure clear communication.
- Supported team with terminology research to enhance translation accuracy and consistency.
- Collaborated with linguists to learn best practices for effective language translation.
- Engaged in proofreading tasks to verify translated content meets quality standards.
- Adapted quickly to new software tools used for translation and editing processes.
- Demonstrated flexibility by managing multiple projects simultaneously within tight deadlines.
- Mentored junior translators, sharing expertise and providing guidance to improve their skills.
- Stayed current on new expressions and cultural changes impacting language translation.
Education
International Relations, Social Communication
Kherson School
Ukraine 05.2024
Skills
- Social media management
- Photo and video editing
- Teamwork and collaboration
- Content creation
- Social media
- Social media and promotions
- Content development
- Social media strategy
- Photography and videography
- Verbal and written communication
- Problem-solving
- Attention to detail
- Networking and relationship building
- Community engagement
- Event management
- Social media copywriting
- Influencer marketing
- Content strategy
- Brand promotion
- Online marketing strategies
- Lead generation
- Email marketing
- Community management
- Public relations
- Online marketing and advertising
- Audience targeting
- Active listening
- Social media coordination
Certification
Certified in Social Media Marketing and Fitness Training .
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
English
Full Professional
Spanish
Elementary
Polish
Elementary
Timeline
International Client Support Coordinator
Intourist
07.2024 - 12.2024
Public Relations Assistant
Kyiv Art Studio
01.2024 - 06.2024
Fitness Coach
Fit Gym
11.2022 - 01.2024
Hotel Manager
Golden Hour
05.2022 - 10.2022
Language Translator
Intourist
01.2022 - 05.2022
Social Media Manager
Instagram
01.2021 - Current
International Relations, Social Communication
Kherson School
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