Maryna Sencha

• Clear communication in written English with internal and external customers.
• Interpreting conversations between foreign language-speaking clients and others.
• Interpreting conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
• Maintaining message content, tone, and emotion as closely as possible.

• Interpreted and explained human resources policies, procedures or regulations.
• Prepared or maintained employment records using human resources management system software.
• Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
• Contacted job applicants to inform of application status.

• Performed tasks and projects as delegated by the Operations Director
• Earned numerous positive reviews left by guests citing excellent and friendly customer service
• Managed guest reservations, check ins and check outs
• Assisted customers to book reservations, resolve issues and other tasks in person and over the phone
• Provided customer service via in person, phone and services in a high-volume environment

• Participated in pre-flight briefings to discuss flight details, weather and service plans.
• Assisted passengers, provided information, and handled concerns with care.
• Administered and coordinated emergency procedures or care, enhancing onboard safety.
• Dealt with mechanical and passenger emergencies according to standards.
• Verified required equipment and related maintenance, sending parts out for service to resolve complex issues.

• Taught basic conversation in multiple languages to children (Ukrainian, Russian, & English)
• Provided direct-care services for children of varying ages.
• Tutored children in multiple school subjects to boost educational performance.
• Led hands-on activities consistent with child's interests and skills.
• Communicated with parents about daily activities and any concerning behaviors.
• Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.

While I was employed in Qatar Airways I was placed to work in the Airline call center due to lack of flights during Covid-19.Managed customer expectations by clarifying needs, identifying options and recommending products and services.

• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Mentored junior team members and managed employee relationships.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

• Identify, document, and analyze cabin maintenance issues and promptly report findings to the Pilot-in-Command.
• Oversee the maintenance of comfort, safety, and security of all passengers by utilizing a client-centered work ethic.
• Explain the use of safety equipment to passengers to ensure compliance with federal regulations during all flight activities.
• Interact with patrons and attend to the needs and requests of all travelers, prioritizing safety in all flights.
• Resolve passenger conflicts during flights, including issues with disorderly travelers and medical emergencies

• Taught basic conversation in multiple languages to children (Ukrainian, Russian, & English)
• Tutored children in multiple school subjects to boost educational performance.
• Led hands-on activities consistent with child's interests and skills.
• Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
• Engaged in after-school activities by assisting with sports practice and homework assignments.
• Taught basic social skills, manners, and foreign cultures to children .

• Educated students in use of various study techniques.
• Emphasized importance of good study habits and devised homework schedules to assist students in implementing tailored study plans.
• Created and implemented individual lesson plans based on student learning styles.
• Communicated student progress to parents and teachers through written progress reports and direct conversations.
• Developed assignments for pupils to apply learning.

• Announced or described attractions to patrons, enticing customers to games and other entertainment.
• Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
• Answered questions about game rules and establishment policies.
• Sold and collected admission tickets and passes from patrons at entertainment events.